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SupportAssist Enterprise Version 1.0 User's Guide

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Device grouping

Dell EMC SupportAssist Enterprise has two predefined device groups (Default and Staging) that help you in managing the devices that you add. Depending on your requirement, you can also create custom device groups to manage certain devices as a group. For example, you can create device groups that may include devices based on the following:
  • Device type (server, storage, or switch)
  • The individual who manages the devices (Administrator group)
  • Organization or business unit (Marketing, Operations, Finance, and so on)
  • Physical location of the devices (shipping address)
  • Alerting or notification (individuals who must be notified if an issue is detected on certain devices)
After you create a device group, you can:
  • Add or remove devices from the device group.
  • Configure credentials for each device type included in the device group.
  • Configure the contact information and parts dispatch information for the device group.
  • Edit the device group details or delete the device group.
NOTE: Grouping of devices is optional. Device grouping does not have an impact on the monitoring and automatic case creation capabilities of SupportAssist Enterprise.
NOTE: You can create and manage device groups only if you are logged in to SupportAssist Enterprise with elevated or administrative privileges. For information on the SupportAssist Enterprise user groups, see SupportAssist Enterprise user groups and Granting elevated or administrative privileges to users.
NOTE: The credentials, contact information, and parts dispatch information configured for a device group override the default credentials, contact information, and parts dispatch information configured through the Settings pages. For example, if you have created a device group and configured the primary contact for the device group, all SupportAssist Enterprise notifications for issues with any device included in the device group are sent to the primary contact assigned to that device group.

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