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SupportAssist Enterprise Version 1.0 User's Guide

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Installing or upgrading OMSA by using SupportAssist Enterprise

Prerequisites

You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user groups and Granting elevated or administrative privileges to users.

About this task

For monitoring hardware issues that may occur on a server, the Dell OpenManage Server Administrator (OMSA) agent must be installed and running on the server. If OMSA is either not installed or requires an upgrade on a device, the Status column on the Devices page displays an appropriate message. You can use the Install / Upgrade OMSA option to automatically download and install the recommended version of OMSA on a device.
NOTE: The SupportAssist Enterprise recommended version of OMSA may vary depending on the generation of the PowerEdge server and the operating system running on the server. For information on the recommended versions of OMSA, see the SupportAssist Enterprise Version 2.0 Support Matrix at https://www.dell.com/serviceabilitytools.
NOTE: Installation or upgrade of OMSA by using SupportAssist Enterprise is not supported on servers running the following operating systems and hypervisors:
  • Oracle Enterprise Linux
  • CentOS
  • Citrix XenServer
  • VMware ESX or ESXi
  • Oracle Virtual Machine

Steps

  1. Click Devices.
    The Devices page is displayed.
  2. Select the server where you want to install or upgrade OMSA.
    The device overview pane is displayed at the right side of the Devices page.
  3. From the Tasks list, select Install / Upgrade OMSA.
    NOTE: If SupportAssist Enterprise does not support the installation or upgrade of OMSA on the server that you have selected, the Install / Upgrade OMSA option is disabled.
    Figure 1. Install / Upgrade OMSA option
    Install / Upgrade option
    The Status column on the Devices page displays the status of the OMSA installation or upgrade.

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