SupportAssist Enterprise Version 1.0 User's Guide

• Automatically create a support case if there is a problem with a device in your environment.
• Upload the collected system information to Dell.

To ensure that the SupportAssist Enterprise application is able to successfully communicate with the SupportAssist server:

• The server where the SupportAssist Enterprise application is installed must be able to connect to the following destinations:

  • https://apidp.dell.com and https://api.dell.com — end point for the SupportAssist server. On the server where SupportAssist Enterprise is installed, verify if you can access the following locations using the web browser: https://apidp.dell.com and https://api.dell.com.
  • https://is.us.dell.com/FUS/api/2.0/uploadfile — the file upload server where the collected system information is uploaded.
  • https://is.us.dell.com/FUSCHUNK/api/1.0/file/uploadChunk — the file upload server where the collection files greater than 10 MB in size are uploaded.
  • https://downloads.dell.com/ — for downloading Dell OpenManage Server Administrator (OMSA) and also for getting new SupportAssist Enterprise release information, policy files, and product support files. On the server where SupportAssist Enterprise is installed, verify if you can access the following location using the web browser: https://downloads.dell.com/

  • On the server where SupportAssist Enterprise is installed, verify if port 443 is open for is.us.dell.com, downloads.dell.com, apidp.dell.com, and api.dell.com. You can use a telnet client to test the connection. For example, use the following command: o downloads.dell.com 443

• On the server where SupportAssist Enterprise is installed, verify if the network settings are correct.

• If the server where SupportAssist Enterprise is installed connects the Internet through a proxy server, configure the proxy settings in SupportAssist Enterprise. See Configuring proxy server settings.

If the communication problem persists, contact your network administrator for further assistance.