SupportAssist Enterprise Version 1.0 User's Guide

Uploading a collection from a disconnected site

1. Perform a collection from the device. See Starting the collection of system information from a single device.
2. Access the collection file by using one of the following methods:
   • For collections from a storage, networking, chassis, or multiple device only — In the Collections page, select the collection and in the collection overview pane, click Download File.
   • If SupportAssist Enterprise is installed on a Windows operating system — Navigate to C:\Program Files\Dell\SupportAssist\reports and locate the collection .zip file.
   • If SupportAssist Enterprise is installed on a Linux operating system — Navigate to /opt/dell/supportassist/scripts/reports and locate the collection .zip file.
3. Copy and paste the collection .zip file to another system that has internet connectivity.
4. Visit https://techdirect.dell.com/fileUpload/
   The Dell Technical Support File Upload page is displayed.
5. Type the Service Tag of the device.
6. Type your company name, contact name, Service Request #, email address, Dell contact email, and address in the appropriate fields.
   NOTE: If you do not have a Service Request number, contact Dell Technical Support to open a service request.
7. Click Choose File and browse to select the collection .zip file.
8. Click Submit.