SupportAssist Enterprise Version 1.0 User's Guide

The Preferences page enables you to configure data collection settings, automatic updates, recommendation report settings, and maintenance mode.

At the top of the Preferences page, the navigation trail is displayed. You can click Home on the navigation trail to go to the Devices page.

The following table provides information about the options that are displayed in the Preferences page.

Table 1. PreferencesThe following table provides information about the options that are displayed in the Preferences page.

Field	Description
Automated Tasks
Automatically update the following:	Displays options to automatically download and install the latest updates, when they are available. The download and installation of the updates occur in the background. If a problem occurs during the update, an appropriate error message is displayed. NOTE: Dell recommends that you select automatic updates to ensure that SupportAssist Enterprise is up-to-date with the latest features and enhancements.
SupportAssist Enterprise application	Select this option to automatically download and install the SupportAssist Enterprise application update whenever it is available.
Policy files	Select this option to automatically download and install the policy files update whenever it is available.
Product support files	Select this option to automatically download and install the device support update whenever it is available.
Automatically collect system state information:
On a regular schedule as specified in Collection Schedule	Select this option to enable scheduling the periodic collection of system information from each device type.
When a new support case is created	Select this option to automatically start a system log collection when a new support case is generated.
Email Settings
Receive email notification when a new support case is opened	Select this option to receive an email notification when a new support case is opened.
Preferred email Language	Select the preferred language for email notifications.
Recommendation Report Settings
Automatically receive recommendation reports via email	Select this option to automatically receive ProSupport Plus server recommendation reports through email.
Collection Data Settings
Storage Center with Fluid File System	Select Logs to collect logs from the device.
Server	Select Software to collect software-related information from the device. Select Logs to collect logs from the device. NOTE: For information about the logs that are collected by SupportAssist Enterprise, see the SupportAssist Enterprise Version 2.0.50 Reportable Items document at https://www.dell.com/serviceabilitytools.
Storage: Fluid File System (FluidFS)	Select Logs to collect logs from the device.
Storage: Peer Storage (PS) / EqualLogic	Select Diagnostic Data (Diags collection) to collect diagnostic information from the device. Select Inter Array Connectivity Test (Ping Test) to collect the ping test result from the device.
Storage: PowerVault	Select Support Data to collect support data from the device.
Storage: Storage Center (SC) / Compellent	Select Logs to collect logs from the device.
Identification Information Settings
Include identification information in data sent to Dell	Select this option to allow sending identity information to Dell. NOTE: If you clear this option, settings for the collection of logs and diagnostic data under Collection Data Settings are automatically disabled.
Maintenance Mode
Temporarily suspend case generation activity (e.g., for purposes of downtime, external troubleshooting, etc.)	Select this option to set all devices to maintenance mode. While in maintenance mode, no new support cases are opened.