- Notes, cautions, and warnings
- Overview
- Getting started with SupportAssist Enterprise
- Setting up SupportAssist Enterprise for the local system
- Setting up SupportAssist Enterprise for remote devices
- Evaluating SupportAssist Enterprise
- Downloading the SupportAssist Enterprise installation package
- Minimum requirements for installing and using SupportAssist Enterprise
- Installing SupportAssist Enterprise
- Migrating to SupportAssist Enterprise
- Using SupportAssist Enterprise without registration
- Registering SupportAssist Enterprise
- Setting up an SELinux enabled system to receive alerts
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Logging out of SupportAssist Enterprise
- Adding devices
- Device types and applicable devices
- Adding a single device
- Adding a server or hypervisor
- Adding an iDRAC
- Adding a chassis
- Adding a Dell Networking device
- Adding a PowerVault MD Series storage array
- Adding a Dell EqualLogic PS Series storage array
- Adding a Dell Compellent SC Series storage solution
- Adding a Dell Fluid File System (FluidFS) NAS device
- Adding a device by duplication
- Importing multiple devices
- Exporting details of devices that were not imported
- Revalidating a device
- Viewing cases and devices
- Device grouping
- Understanding maintenance mode
- Maintaining SupportAssist Enterprise capability
- Enabling or disabling monitoring of a device
- Editing device credentials
- Installing or upgrading OMSA by using SupportAssist Enterprise
- Configuring SNMP settings by using SupportAssist Enterprise
- Viewing and updating the contact information
- Configuring proxy server settings
- Connectivity test
- Testing the case creation capability
- Clearing the System Event Log (SEL)
- Automatic update
- Deleting a device
- Opting in or opting out from ProSupport Plus server recommendation report emails
- Configuring email notifications
- Configuring data collection settings
- Prerequisites for collecting system information
- Enabling or disabling the automatic collection of system information on case creation
- Enabling or disabling the periodic collection of system information from all devices
- Customizing the schedule for periodic collection of system information
- Default schedule for collection of system information
- Disabling the periodic collection of system information from specific devices
- Enabling or disabling the collection of identity information
- Enabling or disabling the collection of software information and the system log
- Viewing collections
- Using SupportAssist Enterprise to collect and send system information
- SupportAssist Enterprise user groups
- Manually configuring SNMP settings
- Manually configuring the alert destination of a server
- Manually configuring the alert destination of a server by using the script file (Windows)
- Manually configuring the alert destination of a server (Windows)
- Manually configuring the alert destination of a server by using the script file (Linux)
- Manually configuring the alert destination of a server (Linux)
- Manually configuring the alert destination of iDRAC by using the web interface
- Manually configuring the alert destination of a chassis by using the web interface
- Manually configuring the alert destination of a networking device
- Manually configuring the alert destination of a server
- Other useful information
- Monitoring servers for hardware issues
- Support for automatically installing or upgrading OMSA
- Support for automatically configuring SNMP settings
- Device correlation
- Detection of hardware issues in attached storage devices
- Support for Dell OEM servers
- Installing Net-SNMP (Linux only)
- Configuring sudo access for SupportAssist Enterprise (Linux)
- Ensuring successful communication between the SupportAssist Enterprise application and the SupportAssist server
- Accessing the SupportAssist Enterprise application logs
- Event storm handling
- Accessing the context-sensitive help
- Viewing SupportAssist Enterprise product information
- Uninstalling SupportAssist Enterprise
- Identifying the generation of a Dell PowerEdge server
- Troubleshooting
- Installing SupportAssist Enterprise
- SupportAssist Enterprise registration
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Unable to add device
- Importing multiple devices
- OMSA not installed
- SNMP not configured
- New version of OMSA available
- Unable to configure SNMP
- Unable to verify SNMP configuration
- Unable to install OMSA
- Unable to verify OMSA version
- OMSA not supported
- Unable to reach device
- Unable to gather system information
- Insufficient storage space to gather system information
- Unable to export collection
- Unable to send system information
- Authentication failed
- Clearing System Event Log failed
- Maintenance mode
- Auto update
- Unable to edit device credentials
- Automatic case creation
- Scheduled tasks
- SupportAssist service
- Other services
- Security
- SupportAssist Enterprise user interface
- Error code appendix
- Related documents and resources
SupportAssist Enterprise Version 1.0 User's Guide
Evaluating SupportAssist Enterprise
SupportAssist Enterprise has several configuration settings that you can enable or disable to evaluate the monitoring and data collection capabilities.
Evaluating the monitoring capability
You can disable SupportAssist Enterprise from monitoring some specific devices or all devices.
When you disable monitoring of a specific device, SupportAssist Enterprise does not process alerts that are received from that device. Therefore, even if a hardware issue may occur on the device, SupportAssist Enterprise does not open a support case automatically. For instructions to disable monitoring of a specific device, see Enabling or disabling monitoring of a device.
You can also temporarily disable monitoring of a specific device by placing the device in maintenance mode. Placing a device in maintenance mode ensures that SupportAssist Enterprise does not process alerts received from the device during a planned maintenance activity. For instructions to place a device in maintenance mode, see Enabling or disabling device-level maintenance mode.
If necessary, you can disable SupportAssist Enterprise from monitoring all your devices by placing all your devices in maintenance mode. For instructions to place all your devices in maintenance mode, see Enabling or disabling global-level maintenance mode.
Evaluating the data collection capability
By default, SupportAssist Enterprise automatically collects system information from all devices at periodic intervals, and also when a support case is created. The collected system information is then sent securely to Dell. For information on the data collected by SupportAssist Enterprise from devices, see Data collected by SupportAssist Enterprise.
You can also view the data that is collected by SupportAssist Enterprise. For information on viewing the collected data, see Viewing the collected system information.
If the security policy
of your company restricts sending some of the collected data outside
of your company network, you can use the following configuration options
available in SupportAssist Enterprise:
- You can disable the collection of identity information from all devices. See Enabling or disabling the collection of identity information.
- You can disable the collection of software information and the system log from all devices. See Enabling or disabling the collection of software information and the system log.
- You can disable the periodic collection of system information from all devices. See Enabling or disabling the periodic collection of system information from all devices.
- You can disable the periodic collection of system information from some specific devices. See Disabling the periodic collection of system information from specific devices.
- You can disable the automatic collection of system information when a support case is created. See Enabling or disabling the automatic collection of system information.
NOTE: In most
cases, part or all of the data collected by SupportAssist Enterprise
is required by Dell Technical Support to properly diagnose issues
and provide an appropriate resolution. To receive the full benefits
of SupportAssist Enterprise, you must enable all the data collection
options.
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