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SupportAssist Enterprise Version 1.0 User's Guide

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Starting the collection of system information from a single device

Prerequisites

About this task

When a support case is opened or updated for a device, SupportAssist Enterprise automatically collects system information from that device, and uploads the information to Dell. If necessary, you can also manually start the collection of system information from a device. For example, if an error occurs during the automatic collection and upload of system information, you must resolve the underlying issue, and then manually start the collection and upload of system information. You may also be required to manually start the collection and upload of system information, if requested by Dell Technical Support.

Steps

  1. Click Devices.
    The Devices page is displayed.
  2. Select the local system or a remote device from which you want to collect system information.
    The Start Collection link is enabled.
    Figure 1. Starting a collection from a single device
    Start Collection option
  3. Click Start collection.
    Figure 2. Collection status
    Manual collection in progress
    The Name/IP Address column on the Devices page displays a progress bar and a message that indicate the status of the collection and upload of system information to Dell.
    NOTE: If you want to cancel the collection of system information, click the Cancel icon that is displayed next to the progress bar.
    NOTE: Until the collection is complete, the check box that is used to select the device is disabled. Therefore, you cannot initiate any other tasks on the device until the collection is complete.

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