SupportAssist Enterprise Version 1.0 User's Guide

Starting the collection of system information from multiple devices

1. Click Devices.
   The Devices page is displayed.
2. Select the devices from which you want to collect system information.
   The Start Collection link is disabled when you select more than one device.
3. From the Collection Purpose list, select a reason for the collection.
   The Start Collection link is enabled.
4. Click Start Collection.

   

   The Multiple Device Collection window is displayed.
5. (Optional) Type a name for the collection bundle, support case number, and the name or email address of the Dell Technical Support contact.
6. If you want SupportAssist Enterprise to upload the collection bundle to Dell, ensure that the Upload Collection option is selected.
   NOTE: If you clear the Upload Collection option, the collection bundle is saved on the local system (server where SupportAssist Enterprise is installed). You can upload the collection bundle at a later time through the Collections page.
7. Click OK.

   

   The collection progress status is displayed in the Multiple Device Collection pane on the Devices page. If the collection is completed successfully, the Collections page displays the details of the collection. You can also download the multiple device collection from the Collections page. For information on viewing a multiple device collection, see Downloading and viewing a multiple device collection.

   NOTE: To cancel the multiple device collection, click Cancel on the Multiple Device Collection pane.

   NOTE: Until the multiple device collection is complete, the check box that is used to select the devices is disabled. Therefore, you cannot initiate any other tasks on the devices until the multiple device collection is complete.