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SupportAssist Enterprise Version 1.0 User's Guide

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Device overview pane

The device overview pane displays the details of a device and allows you to perform certain operations on that device. This pane is displayed when you select only a single device in the Devices page.

Table 1. Device overview paneThe following table describes the fields displayed in the device overview pane.
Field Description
Tasks

  • Clear System Event Log — To clear the System Event Log (SEL) or Embedded System Management (ESM) log.

  • Check for Cases — To check for support cases that are present for a device.

  • Maintenance Mode

    • Enable — To place the device in maintenance mode.
    • Disable — To place the device in normal mode.

  • Dependencies

    • Install / Upgrade OMSA — To install or upgrade OMSA on the device.
    • Configure SNMP — To configure the SNMP settings of the device.
Status Displays if the device is reachable from the local system (server where SupportAssist Enterprise is installed).
Name Displays the display name that you have provided for the device.
IP Address / Hostname Displays the IP address or host name of the device.
Service Tag Displays a unique, alphanumeric identifier that allows Dell to individually recognize the device.
Device Type Displays the type of the device. For example, Server.
Model Displays the model information of the device. For example, PowerEdge M820.
Operating System Displays the operating system installed on the device.
Monitoring
  • Enable — To enable monitoring hardware issues that may occur the device.
  • Disable — To disable monitoring hardware issues that may occur the device.
Revalidate To verify if a device present in the Staging group meets the prerequisites for enabling SupportAssist Enterprise capabilities.
Collections Displays a drop-down list that contains the data collection history. You can select a date and time from the list to view the data that was collected.
NOTE: The drop-down list is only displayed if data has been collected from the device.
Next Scheduled Collection Displays the date and time of the next scheduled data collection.

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