SupportAssist Enterprise Version 1.0 User's Guide

Enabling or disabling device-level maintenance mode

If you have a planned maintenance activity for a specific device and do not want SupportAssist Enterprise to process alerts from that device, you can place that device in maintenance mode. After the maintenance activity is completed, you can remove the device from maintenance mode, enabling SupportAssist Enterprise to process alerts from the device normally.

1. Click Devices.
   The Devices page is displayed.
2. Select a device on the Devices page.
   The device overview pane is displayed at the right side of the Devices page.
3. From the Tasks list, under Maintenance Mode, select Enable or Disable depending on your requirement.

   

   If maintenance mode is enabled for a specific device, the maintenance mode icon is displayed with the name of the device on the Devices page. If you disable maintenance mode for a device, the maintenance mode icon is removed from the device name.