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SupportAssist Enterprise Version 1.0 User's Guide

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Hardware requirements

The hardware requirements for installing and using SupportAssist Enterprise vary depending on:
  • The number of devices you want to monitor
  • The SupportAssist Enterprise functionality you want to use — data collection only or both monitoring and data collection
You can install SupportAssist Enterprise on any Dell PowerEdge server (9th to 13th generation).

The following table provides a summary of the minimum hardware requirements on the server where you want to install SupportAssist Enterprise.

Table 1. Hardware requirementsThe following table provides a summary of the minimum hardware requirements on the server where you want to install SupportAssist Enterprise.
Hardware For data collection only from a single device For monitoring and data collection from up to 20 devices For monitoring and data collection from up to 100 devices For monitoring and data collection from up to 300 devices
Processor 1 core 2 cores 4 cores 4 cores
Installed memory (RAM) 4 GB 4 GB 8 GB 8 GB
Hard drive (free space) 1 GB 4 GB 12 GB 32 GB
NOTE: For monitoring more than 100 devices in your environment, Dell recommends that you install SupportAssist Enterprise on server that meets the specified hardware requirements. Periodic collections (required for ProSupport Plus reporting) from more than 100 devices may result in a high processor or memory utilization on the monitoring server. This high resource utilization may affect other applications that are running on the monitoring server, if the resources are shared with other applications.

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