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SupportAssist Enterprise Version 1.0 User's Guide

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Testing the case creation capability

About this task

By default, SupportAssist Enterprise automatically verifies the case creation capability every day between 11 p.m. and 4 a.m. (time as on the server where SupportAssist Enterprise is installed). If an issue is identified during the automatic verification of the case creation flow, an alert notification email is sent to your primary and secondary contact.
NOTE: The case creation alert notification email is sent only if the SMTP server (email server) settings are configured in SupportAssist Enterprise. See Configuring SMTP server settings.
You can also use the Case Creation test to ensure that support case creation is working prior to an actual alert that would automatically create a support case.

Steps

  1. In the SupportAssist Enterprise header area, point to the user name link, and then click Test SupportAssist Enterprise.
    The SupportAssist Enterprise Test page is displayed.
  2. Select the check box for the Case Creation test.
    Figure 1. Testing case creation
    Testing case creation
  3. Click Run Tests.
    The Status column displays the result of the test. If the test is successful, the Ready to create casesReady to Create Cases status is displayed.
    NOTE: The case creation alert notification email is sent only on issue detection during the automatic verification of the case creation capability. No alert email notification is sent even if an issue is detected when you run the case creation test manually.

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