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SupportAssist Enterprise Version 1.0 User's Guide

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Disabling the periodic collection of system information from specific devices

Prerequisites

You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user groups and Granting elevated or administrative privileges to users.

About this task

By default, SupportAssist Enterprise collects system information from all your devices at periodic intervals and sends it securely to Dell. If required, you can disable the periodic collection of system information from devices of a specific type. For example, you can disable the periodic collection of system information from all your Dell servers.
NOTE: Disabling the collection schedule for a specific device type only disables the periodic collection of system information from those devices. It does not disable SupportAssist Enterprise from collecting and sending the system information to Dell, if a support case is opened for those devices.

Steps

  1. Point to Settings and click Collection Schedules.
    The Collection Schedules page is displayed.
  2. From the Device Type list, select a device type for which you want to disable the periodic collection schedule.
  3. From the Recurs Every list, select None.
  4. Click Apply.
    The following message is displayed Collection scheduling is turned off for the current Device Type.

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