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SupportAssist Enterprise Version 1.0 User's Guide

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Configuration Viewer

The Configuration Viewer enables you to view the data collected by SupportAssist Enterprise from your devices. The title bar of the Configuration Viewer displays the date of the collection and the Service Tag of the device. The collected data is displayed in the Configuration Viewer under various categories and sub categories. In addition, the Configuration Viewer displays a Summary category. You can select the Summary category to view the following:
  • The data collection settings in SupportAssist Enterprise at the time of the collection
  • Summary of errors that were detected in the collected data
  • Brief information about the device

The layout of the Configuration Viewer is as follows:

User interface
Description
Left pane
Displays the various categories and sub categories of data in an expanded tree format. A category may display a warning or critical icon to indicate the health status roll-up of its subcategories. When you can click a category, the category is expanded, enabling you to view its sub categories. You can click Expand All or Collapse All to quickly expand or collapse all categories.
Divider
Is displayed between the left and right panes. You can click and drag the divider to the left or right to increase or decrease the viewable area of the right pane. You can also hide the left pane if necessary. To hide the left pane, click the < icon that is displayed at the top of the divider. To view the left pane again, click the > icon that is displayed at the top of the divider.
Right pane
Displays the data available for the category or subcategory that is selected in the left pane. This pane includes a navigation trail, which you can click to navigate backward on the current trail.
Figure 1. Configuration Viewer
Configuration Viewer
NOTE: If you have disabled the collection of identity information from devices, the identity information is replaced by tokenized values in the collected data. The tokenized values are represented as TOKENn—for example, TOKEN0, TOKEN1, or TOKEN2.
NOTE: For a list of items that may be reported in the collected data, see Items reported in periodic collections from servers.
NOTE: The Configuration Viewer does not support viewing the data collected from storage devices with Fluid File System (FluidFS).

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