SupportAssist Enterprise Version 1.0 User's Guide

Checking support cases for a specific device

You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user groups and Granting elevated or administrative privileges to users.

You can view the open support cases for a specific monitored device by using the Check for cases option available in the device overview pane.

Click Devices.
The Devices page is displayed.
Select the device for which you want to check for support cases.
The device overview pane is displayed.
NOTE: The device overview pane is displayed only if a single device is selected in the Devices page.
From the More Tasks list, select Check for cases.
Figure 1. Check for cases option
- If support cases are present for the device, you are navigated to the Cases page. Support cases that are present for the device are displayed at the top of the Cases page with a blue border along the rows.
- If no support cases are present for the device, an appropriate message is displayed.
Figure 2. Cases for the device
NOTE: When you check for support cases, the latest support cases information is retrieved from Dell for the selected device. If support case information cannot be retrieved because of an issue, an appropriate message is displayed.