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SupportAssist Enterprise Version 1.0 User's Guide

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Clearing System Event Log failed

If the device displays a Clearing System Event Log failedClearing System Event Log failed status, ensure that the following requirements are met and then retry clearing the System Event Log:

  • The device is reachable from the server where SupportAssist Enterprise is installed.
  • If the device is a member of a domain, the host name of the device is added in the DNS server.
  • The credentials you have provided for the device in SupportAssist Enterprise are correct.
  • The credentials you have provided for the device in SupportAssist Enterprise have administrative privileges.
  • If you have added the device in SupportAssist Enterprise with the operating system IP address, ensure that the following requirements are met depending on the operating system running on the device:
    • For Windows, the WMI service is running on the device and the firewall allows WMI communication.
    • For Linux, the SSH service is running on the device and the firewall allows SSH communication.
  • If you have added the device in SupportAssist Enterprise with the iDRAC IP address, the WS-MAN service is running on the device.
If the problem persists, try clearing the System Event Log by using one of the following methods:

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