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SupportAssist Enterprise Version 1.0 User's Guide

PDF

View a collection from the Collections page

About this task

The Collections page lists all the collections that have been performed successfully. You can select any collection that you want to view from the collections list. You can also identify whether the collection is either a single or multiple device collection based on the collection name.
  • Collections from a single device are named in the following format: device name (collection type). If the device name is not available, the collection name contains the IP address or hostname of the device.
  • Multiple device collections are named in the following format: SA_yyyy_mm_ddThh_ss_collection name

Steps

  1. Point to Collections and click View Collections.
    The Collections page is displayed.
  2. Select a collection that you want to view.
    Figure 1. View Collection option
    Send System Information option
    The collection overview pane is displayed.
    NOTE: The View Collection or Download Collection option is disabled if the collection was performed by a Remote Collector.
  3. Click View (for server collections) or Download (for all other device types and multiple device collections).
    If the collection is from a server, the Configuration Viewer is displayed in a new web browser window. For collections from all other device types and multiple device collections, download and save the collection as a .zip file. To view the downloaded collection, extract the .zip file and click the index.html file.

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