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SupportAssist Enterprise Version 1.0 User's Guide

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Uploading a collection

Prerequisites

You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user groups and Granting elevated or administrative privileges to users.

About this task

You can use the Upload option available in the Collections page to upload collections to Dell. You may choose to upload a collection in the following scenarios:
  • Collection of system information was successful, but upload of the collection was unsuccessful.
  • While starting a multiple device collection, you had chosen not to upload the multiple device collection to Dell. Such collections display a Never Uploaded status in the Collections page.
  • You want to upload a collection to Dell once again.

Steps

  1. Click Collections.
    The Collections page is displayed.
  2. Select a collection that you want to upload and click Upload.
    Figure 1. Upload collection option
    Upload collection option
    The Upload Status column displays the status of the upload.

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