SupportAssist Enterprise Version 1.0 User's Guide

Editing device credentials

SupportAssist Enterprise utilizes the credentials (user name and password) that you provided for adding the device—to log in to the device, collect system information, and send it securely to Dell. If the credentials of a device are changed because of your company’s security policy or for other reasons, you must ensure that the credentials of the devices are updated in SupportAssist Enterprise.

1. Click Devices.
   The Devices page is displayed.
2. Select the device for which you want to edit the credentials.
   The Edit Credentials link is enabled.

   

3. Click Edit Credentials.
   The Edit Credentials window is displayed with the existing device credentials. The device credentials displayed in the Edit Credentials window may vary depending on the selected device type.

   NOTE: SupportAssist Enterprise does not require you to edit or provide the credentials of the local system (server where SupportAssist Enterprise is installed). For the local system, the Edit Credentials window does not display the user name or password.
4. Edit the credentials of the device as required.
5. Click Save.
   NOTE: The edited credentials are saved only if SupportAssist Enterprise is able to connect to the device by using the provided credentials.