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SupportAssist Enterprise Version 1.0 User's Guide

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Prerequisites for collecting system information

The following are the SupportAssist Enterprise prerequisites for collecting system information:
  • The local system (server where SupportAssist Enterprise is installed) must have sufficient hard drive space to save the collected system information. For information on the hard-drive space requirements, see Hardware requirements.
  • For collecting system information from a remote device, the remote devices must be reachable from the local system.
  • The local system and remote devices (devices you have added in SupportAssist Enterprise) must meet the network port requirements. For information on the network port requirements, see Network requirements.
  • If you have added a server in SupportAssist Enterprise by using the operating system IP address or host name (agent-based monitoring):
    • The server must preferably have Dell OpenManage Server Administrator (OMSA) installed.
    • If the server is running a Windows operating system:
      • The device credentials that you have entered in SupportAssist Enterprise must have administrative privileges.
      • The device credentials must have privileges that are required for Windows Management Instrumentation (WMI) communication. For information on ensuring WMI communication, see the “Securing a Remote WMI Connection” technical documentation at https://www.msdn.microsoft.com.
    • If the server is running a Linux operating system:
      • The device credentials that you have entered in SupportAssist Enterprise must have administrative privileges.
      • If you have entered the credentials of a sudo user, the sudo user must be configured for SupportAssist Enterprise. For information on configuring the sudo user, see Configuring sudo access for SupportAssist Enterprise (Linux).
      • No resource (network share, drive, or ISO image) must be mounted on the /tmp folder.
      • If OMSA is installed on the device, the latest version of OpenSSL must also be installed on the device. For more information on OpenSSL, see the resolution for OpenSSL CCS injection vulnerability (CVE-2014-0224) available in the support website of the operating system.
      NOTE: If the server you have added for agent-based monitoring does not have OMSA installed, periodic collections from the device will not include storage and system details.
  • If you have added a server in SupportAssist Enterprise by using the iDRAC IP address (agentless monitoring), the iDRAC credentials that you entered must have administrator privileges.
  • The local system must have internet connectivity for uploading the collected system information to Dell.

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