SupportAssist Enterprise Version 1.0 User's Guide

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Contact Information

The Contact Information page enables you to view and edit the primary and secondary contact information. The following table provides information about the items displayed in the Contact Information page.

At the top of the Contact Information page, the navigation trail is displayed. You can click Home on the navigation trail to go to the Devices page.

NOTE: It is mandatory to provide information for all fields, except the alternate phone number.

Table 1. Contact InformationThe following table provides information about the items displayed in the Contact Information page.
Field	Description
Company	View or edit the company name.
Primary	Select this option to view the primary contact information.
Secondary	Select this option to view the secondary contact information.
First Name	View or edit the first name of the primary or secondary contact.
Last Name	View or edit the last name of the primary or secondary contact.
Phone	View or edit the phone number of the primary or secondary contact.
Alternate Phone	View or edit the alternate phone number of the primary or secondary contact.
Email	View or edit the email address of the primary or secondary contact.
Country	View or select the country.
Preferred Contact Method	Select the preferred contact method. The available options are: Phone Email
Preferred Contact Hours	View or edit the preferred hours at which Dell Technical Support can contact your primary or secondary contact in case of any issues with the monitored devices.
Time Zone	Select the time zone of the primary or secondary contact.
Parts Dispatch (Optional)
Address City/Town Country State/Province/Region Postal Code	View or edit the address to which a replacement part must be dispatched.
CNPJ IE	For Brazil only: View or edit the CNPJ and IE number of your company.