SupportAssist Enterprise Version 1.0 User's Guide

SupportAssist Enterprise registration

If you experience any issues with the registration of SupportAssist Enterprise:

Verify if the server where SupportAssist Enterprise is installed can connect to the internet.
If the server where SupportAssist Enterprise is installed connects to the internet through a proxy server, enter the proxy server details in the SupportAssist Enterprise Settings > Proxy Settings page.
Verify if the network settings of the server where SupportAssist Enterprise is installed are correct.
Ensure that the registration details, such as first name, last name, email address, and phone number you have provided are valid.
Ensure that you use an English keyboard layout to type data in the Phone Number, Alternate Phone Number, and Email Address fields.
Verify if port 443 is open on the firewall to access https://apidp.dell.com and https://api.dell.com.
Perform the Network Connectivity Test and ensure that connectivity to the SupportAssist server is successful. For instructions to perform the connectivity test, see Performing the connectivity test. If the test is successful, close the web browser, open the SupportAssist Enterprise user interface again, and retry the registration.
Retry the registration after some time.