SupportAssist Enterprise Version 1.0 User's Guide

Managing devices in a device group

After creating a device group, you can select the devices you want to add or remove from the device group.

Ensure that you have already created a device group. See Creating a device group.
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user groups and Granting elevated or administrative privileges to users.

You can use the Manage Devices action available in the Device Groups page to add or remove devices from the device group.

NOTE: A device can be included in only one device group.

NOTE: You add up to 100 devices to a device group in a single operation.

Point to Devices and click Groups.
The Device Groups page is displayed.
Select a device group.
In the Select group actions list, select Manage Devices.
The Manage Devices window is displayed.
Figure 1. Manage Devices window
To add devices to the device group, select the devices in the Default pane, and click .
The selected devices are moved to the Grouped pane.
To remove devices from the device group, select the devices in the Grouped pane, and click .
The selected devices are moved to the Default pane.
Click Save.
NOTE: Including or excluding one listing of a correlated device from a device group results in the automatic inclusion or exclusion of the other associated listing. For more information about device correlation, see Device correlation.