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SupportAssist Enterprise Version 1.0 User's Guide

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Items reported in periodic collections from servers

The items reported in the data collected from servers vary depending on the following:
  • Device Type used to add the device in SupportAssist Enterprise
  • Type of collection (manual, periodic, or support case)
The following table provides a summary of the items reported in the collected data for a periodic collection from servers.
NOTE: Data in a collection that is performed due a support case creation and a manually-initiated collection is more detailed in comparison with the data collected in a periodic collection. For the complete list of items that are collected by SupportAssist Enterprise, see the Dell SupportAssist Enterprise Version 1.0 Reportable Items document at https://www.Dell.com/ServiceabilityTools.
NOTE: Data from periodic collections enables Dell to provide you an insight into your company’s as-maintained environment configuration with proactive firmware recommendations and other reports.
Table 1. Items reported in periodic collections from serversThe following table identifies the items reported in periodic collections.
Items reported Device added in SupportAssist Enterprise with Device Type as Server / Hypervisor Device added in SupportAssist Enterprise with the Device Type as iDRAC
OMSA is installed on the device OMSA is not installed on the device
Memory ReportedNot reportedReported
Memory Array ReportedNot reportedReported
Memory Operating Mode ReportedNot reportedNot reported
Memory Redundancy ReportedNot reportedNot reported
Slot ReportedNot reportedReported
Controller ReportedNot reportedReported
Connector ReportedNot reportedNot reported
PCIe-SSD-Extender ReportedNot reportedReported
Enclosure ReportedNot reportedReported
Array Disk ReportedNot reportedReported
Intrusion Switch ReportedNot reportedReported
Hardware Log ReportedNot reportedReported
Main Chassis ReportedNot reportedReported
Additional Information ReportedNot reportedReported
Modular Enclosure Information ReportedNot reportedReported
Firmware ReportedNot reportedReported
Processor ReportedNot reportedReported
Fan ReportedNot reportedReported
Fan Redundancy ReportedNot reportedReported
Temperature ReportedNot reportedReported
Voltage ReportedNot reportedReported
Power Supply ReportedNot reportedReported
Power Supply Redundancy ReportedNot reportedReported
Network ReportedNot reportedReported
IPv4 Address ReportedNot reportedNot reported
IPv6 Address ReportedNot reportedNot reported
Network Team Interface ReportedNot reportedNot reported
Interface Member ReportedNot reportedNot reported
Remote Access Device ReportedNot reportedReported
DRAC Information ReportedNot reportedNot reported
Serial Over LAN Configuration ReportedNot reportedReported
IPv6 Detail ReportedNot reportedNot reported
User Setting ReportedNot reportedReported
User Information ReportedNot reportedReported
iDRAC User Privilege ReportedNot reportedReported
DRAC User Privilege ReportedNot reportedNot reported
Serial Port Configuration ReportedNot reportedReported
NIC Configuration ReportedNot reportedReported
Component Detail ReportedNot reportedReported
Controller TTY Log ReportedNot reportedReported
Operating System ReportedReportedNot reported
NOTE: In a collection from an iDRAC, Controller TTY Log is available only if iDRAC firmware version 2.00.00.00 or later installed on the server.

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