SupportAssist Enterprise Version 1.0 User's Guide

SupportAssist Enterprise saves system events and log messages in the following locations:

• On Windows:
  • Windows Event Log
  • The installation logs folder (C:\Program Files\Dell\SupportAssist\logs)
• On Linux:
  • var logs
  • The installation logs folder (/opt/dell/supportassist/logs)

A new log file is created daily at 11:59 p.m. based on the time zone configured on the system, and the log is stored in the logs folder. The log file contains log information for the current day. At the end of each day, the log file is renamed as application.log <date format in yyyymmdd>. If the log file is older than two days, the log file is zipped automatically. This enables you to identify the exact log file stored for a given date when alerts occur. For example, log files similar to the following can be seen:

• application.log
• application.log. 20161101
• application.log. 20161102 .zip
• application.log. 20161103 .zip

The log files are purged from storage after 30 days.

The log file contains log messages that correspond to the following values (or higher) in the log4j.xml file: FATAL, ERROR, WARN, INFO, and DEBUG, with special values of OFF and ALL. The log4j.xml file is available at C:\Program Files\Dell\SupportAssist\config (on Windows) and /opt/dell/supportassist/config (on Linux). A value of ERROR in the log4j.xml file results in log messages of FATAL, and ERROR, since FATAL is a higher level than ERROR.