SupportAssist Enterprise Version 1.0 User's Guide

The changes that occur in your company’s IT setup over a period of time may require configuration or updates in Dell EMC SupportAssist Enterprise. To maintain SupportAssist Enterprise capability over a period of time for all your devices, you may be required to:

• Enable monitoring of devices. See Enabling or disabling monitoring of a device.
• Edit the credentials (user name and password) of a device, if the device credentials were changed because of your company's security policy or for other reasons. See Editing device credentials.
• Install or upgrade dependent components such as Dell OpenManage Server Administrator (OMSA). See Installing or upgrading OMSA by using SupportAssist Enterprise.
• Configure the SNMP settings of a device. See Configuring SNMP settings by using SupportAssist Enterprise.
• Update the primary and secondary contact information, if there is a change in the contact details. See Viewing and updating the contact information.
• Update the proxy server settings in SupportAssist Enterprise, if applicable. See Configuring proxy server settings.
• Update the SMTP server (email server) settings in SupportAssist Enterprise, if applicable. See Configuring the SMTP server settings.
• Perform the connectivity test to ensure that SupportAssist Enterprise is able to connect to all dependent network resources. See Connectivity test.
• Perform the case creation test to verify the automatic case creation capability of SupportAssist Enterprise. See Testing the case creation capability.
• Clear the System Event Log of a server. See Clearing the System Event Log (SEL).
• Upgrade or update SupportAssist Enterprise. See Automatic update.

You may also want to delete a device, if you do not want SupportAssist Enterprise to monitor a device or for other reasons. See Deleting a device.