SupportAssist Enterprise Version 1.0 User's Guide

The following are the network requirements on the local system (the server where SupportAssist Enterprise is installed) and remote devices.

• Internet connection — standard 1 GbE network.
• The local system must be able to communicate with the SupportAssist server hosted by Dell over HTTPS protocol.
• The local system must be able to connect to the following destinations:
  • https://apidp.dell.com and https://api.dell.com — end point for the SupportAssist server.
  • https://is.us.dell.com/FUS/api/2.0/uploadfile — the file upload server where the collected system information is uploaded.
  • https://is.us.dell.com/FUSCHUNK/api/1.0/file/uploadChunk — the file upload server where the collection files greater than 10 MB in size are uploaded.
  • https://downloads.dell.com/ — for downloading Dell OpenManage Server Administrator (OMSA) and receiving new SupportAssist Enterprise release information, policy files, and product support files.

The following table lists the ports that must be open on the local system.

Table 1. Network port requirements on the local systemThe following table lists the ports that must be open on the local system.

Port	Direction	Usage
22	Out	For adding the local system running a Linux operating system and for collecting system information
25	Out	For SMTP communication (required for SupportAssist Enterprise to send certain email notifications through the SMTP server utilized by your company)
80	Out	For HTTP communication
135	Out	For Windows Management Instrumentation (WMI) communication
162	In	For receiving alerts (SNMP traps) from remote devices
443	Out	For Secure Socket Layer (SSL) communication, WS-Man communication, and verifying SupportAssist Enterprise update information
1311	Out	For Dell OpenManage Server Administrator (OMSA) communication
5700	In	For opening SupportAssist Enterprise securely (HTTPS) from a remote system
5701, 5702, 5703, and 5704	In	For collecting system information from devices
9099	In	For opening SupportAssist Enterprise (HTTP) from the local system
61616	In	For processing SupportAssist Enterprise tasks

The following table lists the ports that must be open on remote devices that you want to monitor or collect system information by using SupportAssist Enterprise.

Table 2. Network port requirements on remote devicesThe following table lists the ports that must be open on remote devices that you have added in SupportAssist Enterprise.

Device Type	Port	Usage
Server / Hypervisor	22	For adding a remote device running a Linux operating system and to collect system information
	135	For adding a remote device running Windows (WMI) and to collect system information
	161	For forwarding alerts (SNMP traps) to the local system
	443	For Secure Socket Layer (SSL), WS-Man, and VMware web services communication
	1311	For OMSA communication
iDRAC	443	For Secure Socket Layer (SSL) and WS-Man communication
	161	For forwarding alerts (SNMP traps) to the local system
EqualLogic	22	For adding the device and to collect system information
	161	For forwarding alerts (SNMP traps) to the local system
PowerVault	2463	For adding the device and to collect system information
Compellent	443	For adding the device and to collect system information
Fluid File System (FluidFS)	22 and 44421	For adding the device and to collect system information
Networking	22	For adding the device and to collect system information
	161	For forwarding alerts (SNMP traps) to the local system
Chassis	22	For adding the device and to collect system information
	161	For forwarding alerts (SNMP traps) to the local system