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SupportAssist Enterprise Version 1.0 User's Guide

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Clearing the System Event Log (SEL)

Prerequisites

You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user groups and Granting elevated or administrative privileges to users.

About this task

The System Event Log (SEL) or hardware log, also known as the Embedded System Management (ESM) log, reports potential hardware problems in Dell PowerEdge servers. You can use the Clear System Event Log option available in SupportAssist Enterprise to clear the SEL in the following scenarios:
  • An error message is displayed on a server even after the problem is resolved.
  • An SEL full error message is displayed.
CAUTION: Clearing the SEL removes the event history of the server.

Steps

  1. Click Devices.
    The Devices page is displayed.
  2. Select the server where you want to clear the System Event Log.
    NOTE: If OMSA is not installed on a device that you have added in SupportAssist Enterprise with the Device Type as Server, the Clear System Event Log option is disabled.
    Figure 1. Clear System Event Log option
    Clear System Event Log option
    The device overview pane is displayed at the right side of the Devices page.
  3. From the Tasks list, select Clear System Event Log.
    While the SEL is cleared from a device, the device displays a Clearing System Event LogClearing System Event Log status in SupportAssist Enterprise. After the SEL is cleared successfully, the device displays a System Event Log clearedSystem Event Log cleared status.

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