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SupportAssist Enterprise Version 1.0 User's Guide

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Enabling or disabling the collection of identity information

Prerequisites

You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user groups and Granting elevated or administrative privileges to users.

About this task

The system information that is collected by SupportAssist Enterprise includes identity information (PII) such as the complete configuration snapshot of systems, hosts, and network devices that can contain host identification and network configuration data. In most cases, part or all of this data is required to properly diagnose issues. If the security policy of your company restricts sending identity data outside of the company network, you can configure SupportAssist Enterprise to filter such data from being collected and sent to Dell.
The following identity information can be filtered when collecting the system information from a device:
  • Host name
  • IP address
  • Subnet mask
  • Default gateway
  • MAC address
  • DHCP server
  • DNS server
  • Processes
  • Environment variables
  • Registry
  • Logs
  • iSCSI data
  • Fibre Channel data — host World Wide Name (WWN) and port WWN
NOTE: When the Include identification information in collections option is cleared, some of the data about your company network (including the system log) is not transmitted to Dell. This may impede Dell Technical Support from resolving issues that may occur on your devices.
NOTE: If your devices have an active ProSupport Plus, ProSupport Flex for Data Center, or ProSupport One for Data Center service contract, when the Include identification information in data sent to Dell option is disabled, you will not receive some reporting information about your devices.

Steps

  1. Point to Settings and click Preferences.
    The Preferences page is displayed.
  2. In Identification Information Settings, depending on your requirement, select or clear the Include identification information in data sent to Dell option.
    NOTE: By default, the Include identification information in data sent to Dell option is selected.
    NOTE: If you clear the Include identification information in data sent to Dell option, the settings for collection of logs, diagnostic data, and support data are also cleared automatically. Therefore, logs and diagnostic data are not sent to Dell when you disable sending the identity information.
    NOTE: If you have disabled the collection of identity information from devices, the identity information such as hostname, IP address, and so on, are replaced by tokenized values in the collected system information. The tokenized values are represented as TOKENn—for example, TOKEN0, TOKEN1, or TOKEN2.
  3. Click Apply.

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