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SupportAssist Enterprise Version 1.0 User's Guide

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Adding a Dell EqualLogic PS Series storage array

Prerequisites

  • You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or administrative privileges to users.
  • The device must be reachable from the server where SupportAssist Enterprise is installed.
  • Ports 21, 22, and 161 must be open on the device.
  • Secure Shell (SSH) and SNMP service must be running on the device.

About this task

SupportAssist Enterprise can only collect data from the EqualLogic PS Series storage arrays. By adding a Dell EqualLogic device, you will be able to collect data on demand and after deployment. You can perform the following steps to add an EqualLogic PS Series storage array.

Steps

  1. Click Devices.
    The Devices page is displayed.
  2. Click Add Devices.
    The Add Single Device or Import Multiple Devices wizard is displayed.
  3. From the Device Type list, select Peer Storage (PS) / EqualLogic.
  4. Type the IP address or host name of the EqualLogic group in the appropriate field.
  5. If desired, type a name for the device in the appropriate field.
    The name you enter is used to represent the device in SupportAssist Enterprise. If you do not enter a name, the IP address or host name that you have entered is used to represent the device.
  6. Click Next.
    The Device Credentials page is displayed.
  7. Type the user name, password, and community string of the EqualLogic group in the appropriate fields and click Next.
    The Discovering Device page is displayed until SupportAssist Enterprise identifies the device.

    If the device is discovered successfully, the Assign Device Group (Optional) page is displayed. Otherwise, an appropriate error message is displayed.

  8. If desired, from the Assign Other Group list, select a device group to which you want to assign the device.
    If you do not select a device group, the device is assigned to the Default device group. For information on the predefined device groups, see Predefined device groups.
  9. Click Finish.
    The device is added to the device inventory and the Summary page is displayed.
  10. Click OK to close the Add Single Device wizard.

Next steps

If a message is displayed stating that the device is added to the Staging group:
  1. Ensure that all prerequisites for adding the device are met.
  2. Revalidate the device. See Revalidating a device.

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