SupportAssist Enterprise Version 1.0 User's Guide

Dell EMC SupportAssist Enterprise collects system information from each device you have added and sends the information securely to Dell. Typically, the system information is collected as follows:

• Periodically — At regular intervals, depending on the configured collection schedule. For information on the default collection schedule, see Default schedule for collection of system information.
• On case creation — When a support case is created for an issue that has been identified by SupportAssist Enterprise.
• Manual (on demand) — If requested by Dell Technical Support, you can initiate the collection of system information from one or more devices at any time.

You can also use SupportAssist Enterprise to collect and send system information from multiple devices to Dell. For more information on collecting system information from multiple devices, see Starting a multiple device collection.

The collected system information is saved in a secured database on the server where SupportAssist Enterprise is installed. You can access the collected system information from the Devices or Collections page. The data available in a collection is displayed in the Configuration Viewer that is available in SupportAssist Enterprise.