SupportAssist Enterprise Version 1.0 User's Guide

PDF

Types of email notifications

The following table provides a summary of the different types of email notifications that are sent by SupportAssist Enterprise.

Table 1. Types of email notificationsThe following table provides a summary of the different types of email notifications that are sent by SupportAssist Enterprise.
Email notification type	When the email notification is sent	Origin of the email notification
Registration confirmation and welcome email	After the Registration step of the SupportAssist Enterprise Registration Wizard is completed successfully.	SupportAssist server hosted by Dell
Case created	After a hardware issue is detected and a support case is created.	SupportAssist server hosted by Dell
Unable to create a case	After a hardware issue is detected, but a support case could not be created because of technical difficulties.	SupportAssist server hosted by Dell
Unable to collect system information	After a support case is created automatically for a device, but SupportAssist Enterprise is unable to collect system information from the device.	SupportAssist server hosted by Dell
Unable to send the collected system information to Dell	After a support case is created automatically for a device, but SupportAssist Enterprise is unable to send the collected system information from the device to Dell.	SupportAssist server hosted by Dell
Inactive notification	If SupportAssist Enterprise is not monitoring any device and no device has been added in the past 30 days.	SupportAssist server hosted by Dell
Connectivity test alert	At 11 p.m. each day (date and time as on the server where SupportAssist Enterprise is installed). NOTE: The connectivity test alert notification is sent only if an issue is detected with connectivity to dependent resources.	SupportAssist Enterprise application
Automatic maintenance mode	If an alert storm received from a device has resulted in SupportAssist Enterprise placing the device automatically in maintenance mode.	SupportAssist Enterprise application
Device status alert	At 5 p.m. each day (date and time as on the server where SupportAssist Enterprise is installed). If less than 10 devices have issues, the email includes details about the issues and the possible resolution steps. If more than 10 devices have issues, the email only includes a summary of the issues. NOTE: The device alert notification is sent only if an issue exists (warning or error status) with the setup or configuration of the devices.	SupportAssist Enterprise application
Case creation connectivity alert	Between 11 p.m. and 4 a.m. each day (date and time as on the server where SupportAssist Enterprise is installed). NOTE: The case creation connectivity alert notification is sent only if an issue is detected with connectivity to dependent resources.	SupportAssist Enterprise application

NOTE: Email notifications originating from the SupportAssist server hosted by Dell can be received only if the Receive email notification when a new support case is opened option is selected. See Configuring email notification settings.

NOTE: Email notifications originating from the SupportAssist Enterprise application can be received only if the SMTP server (email server) settings are configured in SupportAssist Enterprise. See Configuring SMTP server settings.