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SupportAssist Enterprise Version 1.0 User's Guide

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Enabling or disabling global-level maintenance mode

Enabling global-level maintenance mode suspends the automatic case creation capability for all devices.

Prerequisites

You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user groups and Granting elevated or administrative privileges to users.

Steps

  1. Point to Settings and click Preferences.
    The Preferences page is displayed.
  2. In Maintenance Mode, depending on your requirement, select or clear the Temporarily suspend case generation activity (for example, for purposes of downtime, external troubleshooting, etc.) option.
  3. Click Apply.
    The Saving Preferences Data window is displayed. If you enabled maintenance mode, a Maintenance Mode banner is displayed at the top of the SupportAssist Enterprise user interface. After global-level maintenance mode is enabled, SupportAssist Enterprise remains in that state unless you clear the option as in step 2.

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