SupportAssist Enterprise Version 1.0 User's Guide

Migrating to SupportAssist Enterprise (Windows)

If you have SupportAssist for Servers version 1.2 or 1.3 installed, you can migrate to SupportAssist Enterprise.

1. Right-click the SupportAssist Enterprise installer package and click Run as administrator.
   NOTE: Microsoft User Access Control (UAC) requires that the installation is performed with elevated privileges that are obtained only through the Run as administrator option. If you are logged in to the system as an administrator, double-click the installer package to install SupportAssist Enterprise. However, ensure that you acknowledge the Open File - Security Warning dialog box to proceed.
   The Dell SupportAssist Enterprise - InstallShield Wizard window is displayed.
2. At the This setup will perform an upgrade of 'Dell SupportAssist'. Do you want to continue? prompt, click Yes.
   The Preparing to Install page is displayed briefly, and then the Welcome to the SupportAssist Enterprise Installer page is displayed.
3. Click Upgrade.
   The Installing SupportAssist Enterprise page is displayed, and then the Installation Completed page is displayed.
4. Click Finish.
   The SupportAssist Enterprise login page opens in a web browser window.
5. Type the Microsoft Windows operating system user name and password, and then click Login.
   The SupportAssist Enterprise Devices page is displayed. Devices that you added in SupportAssist for Servers are displayed in the Devices page.

   NOTE: For instructions to access SupportAssist Enterprise after the migration is complete, see Opening the SupportAssist Enterprise user interface.