SupportAssist Enterprise Version 1.0 User's Guide

Adding an iDRAC

1. Click Devices.
   The Devices page is displayed.
2. Click Add Devices.
   The Add Single Device or Import Multiple Devices wizard is displayed.
3. From the Device Type list, select iDRAC.
4. Type the IP address or host name of the device in the appropriate field.
   NOTE: Dell recommends that you enter the host name of the device. If the host name is not available, you can enter the IP address of the device.
5. If desired, type a name for the device in the appropriate field.
   The name you enter is used to represent the device in SupportAssist Enterprise. If you do not enter a name, the IP address or host name that you have entered is used to represent the device.
6. If you want SupportAssist Enterprise to monitor hardware issues that may occur on the device, select the Enable Monitoring and Configure SNMP Settings options.
   NOTE: If the registration is completed, by default, the Enable Monitoring and Configure SNMP Settings options are selected.

   NOTE: If the registration is not completed, when you select the Enable Monitoring option, you are requested to complete the registration. To continue, you can either clear the Enable Monitoring option or click Register to open the registration wizard.

   For SupportAssist Enterprise to monitor hardware issues that may occur on the device, the device must be configured to forward SNMP traps (alerts) to the server where SupportAssist Enterprise is installed. To help you meet this requirement, SupportAssist Enterprise can configure SNMP trap (alert) forwarding automatically. To allow SupportAssist Enterprise to automatically configure the device to forward alerts, ensure that the Configure SNMP Settings option is selected. A task to configure alert forwarding is initiated after the device is added successfully to the device inventory.

   NOTE: If you prefer to configure alert forwarding manually, clear the Configure SNMP Settings option.
7. Click Next.
   The Device Credentials page is displayed.
8. Type the iDRAC administrator user name and password in the appropriate fields and click Next.
   The Discovering Device page is displayed until SupportAssist Enterprise identifies the device.

   If the device is discovered successfully, the Assign Device Group (Optional) page is displayed. Otherwise, an appropriate error message is displayed.

9. If desired, from the Assign Other Group list, select a device group to which you want to assign the device.
   If you do not select a device group, the device is assigned to the Default device group. For information on the predefined device groups, see Predefined device groups.
10. Click Finish.
    The device is added to the device inventory and the Summary page is displayed.
11. Click OK to close the Add Single Device wizard.
    CAUTION: If the SNMP settings of the device are not configured to forward alerts to the server where SupportAssist Enterprise is installed, SupportAssist Enterprise cannot monitor hardware issues that may occur on the device.
    The device is added to the device inventory with an appropriate status. When SupportAssist Enterprise is configuring the SNMP settings, the device displays a Configuring SNMP status. After the configurations of SNMP settings are completed, the device status changes to OK. If an issue occurs during the configuration of SNMP, the device displays an appropriate status in the Devices page.

    NOTE: If the device displays an error status, click the error link to view the description of the issue and the possible resolution steps. To retry the SNMP configuration, you can use the More Tasks list available on the device overview pane.