Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.
Sign In Create an Account Dell Financial Services Premier Sign In Partner Program Sign In
Contact Us

Your Dell.com Carts

SupportAssist Enterprise Version 1.0 User's Guide

PDF

Support for automatically installing or upgrading OMSA

To monitor a device through the agent-based method, SupportAssist Enterprise requires the Dell OpenManage Server Administrator (OMSA) agent to be installed and running on the device. The OMSA agent is an application that monitors the health of various components of the device where it is installed. When OMSA is installed and running on a device, the OMSA agent generates an alert whenever a hardware event occurs on the device. SupportAssist Enterprise receives the alert from the device and processes the alert to identify if the alert indicates a hardware issue. For more information about OMSA, see https://www.dell.com/support/article/sln312492.

NOTE: The version of OMSA recommended by SupportAssist Enterprise may vary depending on the generation of the PowerEdge server and the operating system running on the server. For information about the recommended versions of OMSA, see the Dell EMC SupportAssist Enterprise Version 1.0 Support Matrix at https://www.dell.com/serviceabilitytools.

SupportAssist Enterprise has the capability to automatically download and install the recommended version of OMSA on a device. By default, when a server is added for agent-based monitoring, SupportAssist Enterprise verifies if the recommended version of OMSA is installed on the device.

  • If OMSA is not installed on the device, SupportAssist Enterprise prompts for your confirmation to download and install the recommended version of OMSA on the device. On confirmation, SupportAssist Enterprise downloads and installs OMSA in the background. The OMSA installation status is displayed in the Status column on the Devices page. If you choose not to install OMSA, the status of the device is displayed as OMSA not installedOMSA not installed. To install OMSA later, you can use the Tasks > Install / Upgrade OMSA option on the device overview pane.
  • If OMSA is already installed on the device, SupportAssist Enterprise verifies if the version of OMSA matches with the recommended OMSA version for SupportAssist Enterprise. If the existing version of OMSA is not the recommended version, but supports direct upgrade to the recommended version of OMSA, SupportAssist Enterprise prompts you to download and upgrade OMSA on the device. The OMSA upgrade status is displayed in the Status column on the Devices page. If you choose not to upgrade OMSA, the status of the device is displayed as New version of OMSA availableNew version of OMSA available. To upgrade OMSA later, use the Tasks > Install / Upgrade OMSA option on the device overview pane.
    NOTE: Direct upgrade to OMSA version n is supported only from the two previous versions (n-2) of OMSA. If direct upgrade is not supported, you must manually download and upgrade OMSA on the device. For example, if OMSA version 7.0 is already installed on the device, but the recommended version of OMSA is 7.4, you must manually upgrade from OMSA version 7.0 to 7.2. After upgrading to OMSA version 7.2, you can upgrade to OMSA version 7.4 using the More Tasks > Install/Upgrade OMSA option on the device overview pane or you can manually download and upgrade to OMSA version 7.4.
NOTE: When you allow or use SupportAssist Enterprise to install or upgrade OMSA, the downloaded packages of OMSA are retained in the SupportAssist Enterprise installation folder. If a compatible version of OMSA was already downloaded during an earlier operation, SupportAssist Enterprise does not download OMSA again. In this scenario, SupportAssist Enterprise only installs or upgrades OMSA on the device using the already downloaded version of OMSA.
NOTE: The time taken to download OMSA depends the Internet download speed and network bandwidth.

If the recommended version of OMSA is installed and running on the device, the status of the device is displayed as OKOK.

NOTE: Automatic installation of OMSA through SupportAssist Enterprise is not supported on devices running Citrix XenServer, VMware ESXi, or ESX. To allow SupportAssist Enterprise to detect hardware issues on these devices, you must manually download and install OMSA.

Rate this content

Accurate
Useful
Easy to understand
Was this article helpful?
0/3000 characters
  Please provide ratings (1-5 stars).
  Please provide ratings (1-5 stars).
  Please provide ratings (1-5 stars).
  Please select whether the article was helpful or not.
  Comments cannot contain these special characters: <>()\