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SupportAssist Enterprise Version 1.0 User's Guide

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Data collected by SupportAssist Enterprise

SupportAssist Enterprise continually monitors the configuration data and usage information of managed Dell hardware and software. While Dell does not anticipate accessing or collecting personal information, such as your personal files, web-browsing history, or cookies in connection with this program, any personal data inadvertently collected or viewed will be treated in accordance with the Dell Privacy Policy available for review at https://www.Dell.com/privacy.

The information encrypted in the data log sent to Dell contains the following categories of data:
  • Hardware and software inventory — Installed devices, processors, memory, network devices, usage, and Service Tag
  • Software configuration for servers — Operating system and installed applications
  • Configuration information — Interfaces, VLAN, Data Center Bridging (DCB), spanning tree, and stacking
  • Identity information — System name, domain name, and IP address
  • Event data — Windows event logs, core dump, and debug logs

You can also access and view the data collected by SupportAssist Enterprise. For information on viewing the collected data, see Viewing a collection from the Devices page.

By default, SupportAssist Enterprise collects data from all devices, irrespective of the service contract of the devices, and sends the data securely to Dell. The collection of data is staggered, and the data is collected from 10 devices at a time. For information about the default frequency of data collection, see Default schedule for collection of system information.

NOTE: If the security policy of your company restricts sending some of the collected data outside of your company network, you can configure SupportAssist Enterprise to exclude the collection of certain data from your devices. For information on excluding the collection of certain data, see Enabling or disabling the collection of identity information and Enabling or disabling the collection of software information and the system log.
NOTE: For more information about the data collected by SupportAssist Enterprise and how the collected data is used by Dell, see the Dell SupportAssist: Security Considerations technical document at https://www.Dell.com/SupportAssistGroup.

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