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SupportAssist Enterprise Version 1.0 User's Guide

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Enabling or disabling monitoring of a device

Prerequisites

Ensure that you have completed the registration of SupportAssist Enterprise. See Registering SupportAssist Enterprise.

About this task

For devices that SupportAssist Enterprise can monitor, you can enable monitoring while adding the device. Depending on your requirement, you can also enable or disable monitoring of a device at any time from the Devices page. For SupportAssist Enterprise to automatically create a support case when a hardware issue occurs on a device, monitoring must be enabled for that device.

Steps

  1. Click Devices.
    The Devices page is displayed.
  2. Select the device for which you want to enable or disable monitoring.
    The device overview pane is displayed at the right side of the Devices page.
  3. In Monitoring, select Enable or Disable depending on your requirement.
    Figure 1. Enable or disable monitoring option
    Enabling or disabling monitoring of a device
    NOTE: If the registration of SupportAssist Enterprise is not completed, the Enable monitoring option is disabled.
    NOTE: To allow SupportAssist Enterprise to monitor a device, in addition to enabling monitoring, the SNMP settings of the device must also be configured. For instructions to configure the SNMP settings of a device, see Configuring SNMP settings by using SupportAssist Enterprise and Manually configuring SNMP settings.

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