SupportAssist Enterprise Version 1.0 User's Guide

Connectivity test

The Network Connectivity Test page enables you to verify and test connectivity status to resources that affect the functionality of SupportAssist Enterprise. You can use the connectivity tests to verify if SupportAssist Enterprise is able to connect successfully to the following resources:

• Internet (including the proxy server, if the server where SupportAssist Enterprise is installed connects to the internet through a proxy server)
• The SMTP server (email server) utilized by your company
• Dell FTP server
• File upload server hosted by Dell
• SupportAssist server hosted by Dell

By default, SupportAssist Enterprise automatically tests connectivity to the dependent resources every day at 11 p.m. (time as on the server where SupportAssist Enterprise is installed), and displays the result in the Status column. If there is an issue with connectivity to a dependent resource, a status email is sent to your primary and secondary SupportAssist Enterprise contacts.

You can also test SupportAssist Enterprise connectivity to the dependent resources at any time. The result of the test is displayed in the Status column.