SupportAssist Enterprise Version 1.0 User's Guide

The Dell EMC SupportAssist Enterprise user interface contains the following tabs:

• Cases — Displays the support cases that are present for the devices that you have added in SupportAssist Enterprise.

• Devices — Displays the devices that you have added in SupportAssist Enterprise and their status. You can point to the Devices tab and click Groups to access the Device Groups page.

• Settings — Enables you to configure the options available in SupportAssist Enterprise. You can point to the Settings tab and click the available options to access following pages:

  • Collection Schedules — Enables you to select a custom schedule for collecting system information from your devices.
  • Proxy Settings — Enables you to configure the proxy server settings in SupportAssist Enterprise.
  • Preferences — Enables you to configure your preferences for tasks, collections, email notification, reports, and maintenance mode.
  • Contact Information — Enables you to update the details of your primary and secondary contacts.
  • SMTP Settings — Enables you to configure the details of the SMTP server utilized by your company.

• Collections — Displays the list of collections that have been performed.

At the top-right of the SupportAssist Enterprise header area, you can access links that allow you to navigate to resources or perform certain tasks. The following table describes the use of the available links.

Table 1. Links in the SupportAssist Enterprise header areaThe following table describes the links displayed in the SupportAssist Enterprise header area.

Link	Description
SupportAssist Enterprise Community	Opens the SupportAssist Enterprise community website in a new browser window.
About	Provides information about the SupportAssist Enterprise version, registration ID, policy file version, device configuration version, and the update history.
User name	Displays the user name of the currently logged in user. Point to the user name link to view a drop-down list that contains the following links: Connectivity Test — Opens the Network Connectivity Test page. SupportAssist Enterprise Test — Opens the SupportAssist Enterprise Test page. Logout — Allows you to log out of SupportAssist Enterprise. NOTE: The Connectivity Test and SupportAssist Enterprise Test links are enabled only if you are logged in to SupportAssist Enterprise with administrative or elevated privileges.
Help icon	Opens the context-sensitive help.

In some scenarios, a yellow banner may be displayed at the top of the SupportAssist Enterprise user interface. The following table describes the banners that may be displayed.

Table 2. Banners in the SupportAssist Enterprise header areaThe following table describes the banners that may be displayed in the SupportAssist Enterprise header area.

Banner	Description
Not registered	This banner is displayed if you have not completed the registration of SupportAssist Enterprise. The not registered banner displays the following options: Register now — To register SupportAssist Enterprise. Remind me later — To close the 'not registered' banner. The 'not registered' banner is not displayed until you log in to SupportAssist Enterprise again. Why register — To learn about the importance of registering SupportAssist Enterprise.
Update available	This banner is displayed in the following scenarios: If an update is available, but you have disabled the automatic update of the SupportAssist Enterprise application, policy files, and product support files. If an error occurred during the update of SupportAssist Enterprise. The update available banner displays the following options: Update now — To allow SupportAssist Enterprise to download and install the update. Skip this version — To skip the update. The update available banner is not displayed again until the next version of the update is available. Remind me later — To close the 'update available' banner. The 'update available' banner is not displayed until you log in to SupportAssist Enterprise again. NOTE: The update available banner is displayed only if you are logged in to SupportAssist Enterprise with administrative or elevated privileges.
Maintenance Mode	This banner is displayed when you place SupportAssist Enterprise in maintenance mode. For more information on maintenance mode, see Understanding maintenance mode.