SupportAssist Enterprise Version 1.0 User's Guide

Registering SupportAssist Enterprise

1. On the Welcome page, click Next.
   SupportAssist Enterprise verifies connectivity to the Internet.

   • If SupportAssist Enterprise is able to connect to the Internet, the Registration page is displayed.
   • If SupportAssist Enterprise is unable to connect to the Internet, a message prompts you to confirm if the system connects to the Internet through a proxy server. If you click Yes, the Proxy Settings page is displayed.

   If the system connects to the Internet directly, but the Internet connectivity issue persists, contact your network administrator for assistance.
2. If the Proxy Settings page is displayed:
   1. In the Address field, type the IP address or host name of the proxy server.
   2. In the Port field, type the port number of the proxy server.
   3. If a user name and password is required to connect to the proxy server, select Requires authentication, and type the user name and password in the appropriate fields.
   4. Click Next.
   SupportAssist Enterprise verifies connectivity to the Internet through the proxy server. If the connection is successful, the Registration page is displayed. Else, an error message is displayed. If the proxy server connectivity issue persists, contact your network administrator for assistance.

   

3. On the Registration page, provide the following information:
   • Name — The name must contain one or more printable characters, and must not exceed 256 characters.
   • Country/Territory — Select your country or territory.
   • First Name — The first name can contain letters, quotation marks [ ’ ], periods [ . ], spaces, and must not exceed 50 characters.
   • Last Name — The last name can contain letters, quotation marks [ ’ ], periods [ . ], spaces, and must not exceed 50 characters.
   • Phone Number — The phone number must contain a minimum of 9 characters and must not exceed 50 characters. The phone number can be provided in the international format, including special characters such as + and –.
   • Alternate Phone Number — Optional, with the same requirements as the Phone Number.
   • Email Address — Provide the email address in the name@company.com format. It must contain a minimum of five characters and not exceed 50 characters.

   NOTE: Ensure that you use an English keyboard layout to type data in the Phone Number, Alternate Phone Number, and Email Address fields. If a native keyboard layout or non-English language is used to type data in these fields, an error message is displayed.

   NOTE: After registering SupportAssist Enterprise, you can update the primary contact information and also provide a secondary contact information. If the primary contact is unavailable, Dell will contact your company through the secondary contact. If both the primary and secondary contacts are configured with valid email addresses, both receive SupportAssist Enterprise emails. For information on updating the contact information, see Viewing and updating the contact information.
4. Click Next.
   SupportAssist Enterprise connects to Dell and completes the registration. If the registration is successful, the Summary page is displayed. Else, an error message is displayed. If the registration issue persists, contact your network administrator for assistance.
5. Click Finish.
   The SupportAssist Enterprise Devices page is displayed. The local system may display the following status in the Devices page:

   • OMSA not installed — Dell OpenManage Server Administrator (OMSA) is not installed on the local system.
   • SNMP not configured — SNMP settings of the local system is not configured.

   CAUTION: Without the installation of OMSA and the configuration of SNMP settings, SupportAssist Enterprise will not be able to monitor hardware issues that may occur on the local system.