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SupportAssist Enterprise Version 1.0 User's Guide

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Adding a device by duplication

Prerequisites

  • You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or administrative privileges to users.
  • The device must be reachable from the server where SupportAssist Enterprise is installed.
  • The required network ports must be open on the device. For the network port requirements on the remote device, see Network requirements.

About this task

You can use the Duplicate feature to quickly add a device that is of the same type as a device that you have already added. For example, if you have already added a remote server, you select that server and click Duplicate to start adding another remote server.

Steps

  1. Click Devices.
    The Devices page is displayed.
  2. Select a device which is of the same type as the device that you want to add.
    Figure 1. Duplicate option
    Duplicate option
    The device overview pane is displayed at the right side of the Devices page.
  3. Click Duplicate.
    The Duplicate Device wizard is displayed.
  4. Type the IP address or host name of the device in the appropriate field.
    NOTE: Dell recommends that you enter the host name of the device. If the host name is not available, you can enter the IP address of the device.
  5. If desired, type a name for the device in the appropriate field.
    The name you enter is used to represent the device in SupportAssist Enterprise. If you do not enter a name, the IP address or host name that you have entered is used to represent the device.
  6. Depending on the device type and your requirement, select or clear the available options, and click Next.
    The Device Credentials page is displayed.
  7. Enter the credentials of the device and click Next.
    The Discovering Device page is displayed until SupportAssist identifies the device.

    If the device is discovered successfully, the Device Options page is displayed. Otherwise, an appropriate error message is displayed.

  8. If desired, from the Assign Other Group list, select a device group to which you want to assign the device.
    If you do not select a device group, the device is assigned to the Default device group. For information on the predefined device groups, see Predefined device groups.
  9. Click Finish.
    The device is added to the device inventory and the Summary page is displayed.
  10. Click OK to close the Duplicate Device wizard.

Next steps

If a message is displayed stating that the device is added to the Staging group:
  1. Ensure that all prerequisites for adding the device are met.
  2. Revalidate the device. See Revalidating a device.

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