SupportAssist Enterprise Version 1.0 User's Guide

Requesting to resume support activities

1. Click Cases.
   The Cases page is displayed.
2. In the Refine by pane, from the Source Type list, select SupportAssist.
   The list of all cases that were opened by SupportAssist are displayed.
3. Select the support case that you want to resume.
   NOTE: The Case Options list is enabled only if the support case that you have selected was opened by SupportAssist.

   NOTE: The Resume Activity option is enabled only if you had previously requested to suspend notifications for the selected support case.
4. From the Case Options list, select Resume Activity.
   The Resume Activity window is displayed.
5. (Optional) Type your reason for requesting to resume activities for the support case.
6. Click OK.
   The Updating Case message is displayed. After the case is updated successfully, the Case Status message is displayed.
7. Click OK.
   The support case displays the appropriate status.

   NOTE: If SupportAssist Enterprise is unable to process your request, an appropriate error message is displayed. In such a scenario, you can run the case creation test to verify connectivity to Dell EMC, and then retry the operation.