SupportAssist Enterprise Version 1.0 User's Guide

The Importing Devices page displays the following:

• Progress bar that indicates the status of the device import
• Result of the device import
• Total number of devices that are processed

The result of the device import is displayed in both text and graphical format. The result of the device import is classified as follows:

• Devices added to the inventory — Number of devices that were discovered successfully and added to the device inventory.
• Dependency devices are added to the staging group — Number of devices that were discovered, but did not meet certain prerequisites. To add a device in the staging group to the device inventory, revalidate the device after the prerequisites are met.
  NOTE: SupportAssist Enterprise capabilities are not available for devices that are in the Staging group.
• Failed devices — Number of devices could not be discovered.
• Save failed devices list — To export details of the devices that were not discovered. The exported .csv file will contain the reason and resolution for the import issue.

While importing devices that are members of one or more domains by using a .csv file, if SupportAssist Enterprise detects that the credentials of two of those devices of a certain domain are incorrect, the import operation is paused for other devices in that domain. The import operation is paused to prevent automatic lockout of the domain account due to repetitive authentication failures. For devices of other domains included in the .csv file, the import process continues normally. If the import process is paused for devices of a certain domain, the Resume option is displayed. You can click Resume to continue the import process for the other devices in that domain.

You can also use the following options that are available on the Importing Devices page:

• Close — To close the Importing Devices page. You can view progress status in the Devices pane.
• Cancel — To cancel the device import process.