SupportAssist Enterprise Version 1.0 User's Guide

Importing multiple devices

1. Click Devices.
   The Devices page is displayed.
2. Click Add Devices.
   The Add Single Device or Import Multiple Devices wizard is displayed.
3. Click Multiple Devices.

   

4. Click Download .csv template and save the .csv file.
5. Open the .csv template, and update the details of the devices.
   An example of a .csv file with the device details is as follows:

   Device Type,IP/Hostname,Display Name,Username,Password,Enable Password,Community String,Auto SNMP Config(Yes/No),Auto Push OMSA(Yes/No),Compellent UserName,Compellent Password
   Server/hypervisor,10.14.17.14,ServerA.com,Onyx,ak,,,yes,yes,,
   Server/hypervisor,10.14.19.28,Rhel,root,Dell_123$,,,yes,yes,,
   PowerVault,10.14.16.65,PowerVault1,,,,,yes,yes,,
   chassis,10.14.100.22,Enclosure,root,calvin,,,yes,yes,,
   PeerStorage(PS) / Equallogic,10.94.101.236,compellent,root,admin@321,,public,yes,yes,,
   Networking,10.14.26.23,Networking1,Admin,$tores1,$tores1,public,yes,yes,,
   iDRAC,10.14.28.18,iDRAC11,root,calvin,,,yes,yes,,
   iDRAC,10.14.217.205,,root,calvin,,,yes,yes,,
   iDRAC,10.14.217.1,,root,calvin,,,yes,yes,,

6. Click Browse.
   The Choose file to Upload window is displayed.
7. Navigate to the folder that contains the .csv file, select the .csv file, and then click Open.
8. If you want SupportAssist Enterprise to monitor the health status of the devices, ensure that the Enable Monitoring option is selected.
9. Click Next.

   

   The Importing Devices window is displayed.

   If you click Cancel while the device import operation is in progress:

   • The import operation is stopped after your confirmation.
   • Devices that were already imported are retained in the Default or Staging group.
   • The import operation continues for devices for which discovery has already started.
   • Devices for which the initial identification is incomplete are discarded.

   While importing devices that are members of one or more domains by using a .csv file, if SupportAssist Enterprise detects that the credentials of two of those devices of a certain domain are incorrect, the import operation is paused for other devices in that domain. The import operation is paused to prevent automatic lockout of the domain account due to repetitive authentication failures. For devices of other domains included in the .csv file, the import process continues normally. If the import process is paused for devices of a certain domain, you can perform one of the following:

   • Click Cancel to stop the import operation. You can try importing the .csv file again after verifying and updating the device credentials.
   • Click Resume to continue importing other devices that are members of that domain.

   CAUTION: Resuming the import operation may result in lockout of the domain account, if other devices in the .csv file use the same credentials.
10. Click Close.

    

    The Device Import pane is displayed at the right side of the Devices page. The result of the device import operation is as follows:

    • Devices that were imported successfully are added to the device inventory.
    • Devices that were identified, but did not meet certain prerequisites, are added to the Staging group. For more information on the Staging group, see Predefined device groups.
    • Devices that were not identified are notified as failed devices.