SupportAssist Enterprise Version 1.0 User's Guide

Adding a server or hypervisor

1. Click Devices.
   The Devices page is displayed.
2. Click Add Devices.
   The Add Single Device or Import Multiple Devices wizard is displayed.
3. From the Device Type list, select Server / Hypervisor.

   

4. Type the IP address or host name of the device in the appropriate field.
   NOTE: Dell recommends that you enter the host name of the device. If the host name is not available, you can enter the IP address of the device.
5. If desired, type a name for the device in the appropriate field.
   The name you enter is used to represent the device in SupportAssist Enterprise. If you do not enter a name, the IP address or host name that you have entered is used to represent the device.
6. If you want SupportAssist Enterprise to monitor hardware issues that may occur on the device, select the Enable Monitoring, Configure SNMP Settings, and Install / Upgrade OMSA options.
   NOTE: If the registration is completed, by default, the Enable Monitoring, Configure SNMP Settings, and Install / Upgrade OMSA options are selected.

   NOTE: If the registration is not completed, when you select the Enable Monitoring option, you are requested to complete the registration. To continue, you can either clear the Enable Monitoring option or click Register to open the registration wizard.

   For SupportAssist Enterprise to monitor hardware issues that may occur on the device, the following dependencies must be met:

   • The SNMP settings of the device must be configured to forward SNMP traps (alerts) to the server where SupportAssist Enterprise is installed.
   • The recommended version of Dell OpenManage Server Administrator (OMSA) must be installed on the device.

   To help you meet these dependencies, SupportAssist Enterprise can configure SNMP trap (alert) forwarding and also install or upgrade OMSA automatically on the device. To allow SupportAssist Enterprise to automatically:

   • Configure the device to forward alerts, ensure that the Configure SNMP Settings option is selected.
   • Install or upgrade OMSA on the device, ensure that the Install / Upgrade OMSA option is selected.

   Tasks to configure alert forwarding and to install OMSA are initiated after the device is added successfully to the device inventory.

   NOTE: If you prefer to perform both tasks (configure alert forwarding and install or upgrade OMSA) manually, clear the Configure SNMP Settings and Install / Upgrade OMSA options.
7. Click Next.
   The Device Credentials page is displayed.
8. Type the administrator or root user name and password of the device in the appropriate fields and click Next.
   NOTE: The user name and password you enter must have:

   • Local administrator or domain administrator rights and WMI access on the device (if the device is running a Windows operating system)
   • Root or sudo user rights (if the device is running a Linux operating system). If you provide the user name and password of a sudo user, ensure that the sudo user is configured for SupportAssist Enterprise. For information on configuring the sudo user, see Configuring sudo access for SupportAssist Enterprise (Linux).

   If the device is a member of a Windows domain, you must provide the user name in the [Domain\Username] format. For example, MyDomain\MyUsername. You can also use a period [ . ] to indicate the local domain. For example, .\Administrator.

   Example of a Linux user name: root

   The Discovering Device page is displayed until SupportAssist Enterprise identifies the device.

   If the device is discovered successfully, the Assign Device Group (Optional) page is displayed. Otherwise, an appropriate error message is displayed.

9. If desired, from the Assign Other Group list, select a device group to which you want to assign the device.
   If you do not select a device group, the device is assigned to the Default device group. For information on the predefined device groups, see Predefined device groups.
10. Click Finish.
    The device is added to the device inventory and the Summary page is displayed.
11. Click OK to close the Add Single Device wizard.
    CAUTION: If the SNMP settings of the device are not configured and OMSA is not installed on the device, SupportAssist Enterprise cannot monitor hardware issues that may occur on the device.

    NOTE: Installation of OMSA is not supported on devices running CentOS, Oracle Virtual Machine, and Oracle Enterprise Linux. When you add these devices with the Device Type as Server / Hypervisor, SupportAssist Enterprise can only collect and upload system information. To allow SupportAssist Enterprise to monitor these devices for hardware issues, add these devices by selecting the Device Type as iDRAC. For more information on adding an iDRAC, see Adding an iDRAC.
    The device is added to the device inventory with an appropriate status:

    • When SupportAssist Enterprise is configuring the SNMP settings, the device displays a Configuring SNMP status.
    • When SupportAssist Enterprise is installing or upgrading OMSA, the device displays an Installing OMSA status.

    After the installation of OMSA and configuration of SNMP settings are completed, the device status changes to OK. If an issue occurs during the configuration of SNMP or OMSA installation, the device displays an appropriate status in the Devices page.

    NOTE: If the device displays an error status, click the error link to see a description of the issue and the possible resolution steps. To retry the OMSA installation or SNMP configuration, you can use the More Tasks list available on the device overview pane.