SupportAssist Enterprise Version 1.0 User's Guide

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Error code appendix

The following table lists the error codes, error messages, and possible resolutions.

Table 1. Error code appendixThe following table lists the error codes, error messages, and possible resolutions.
Error code	Error message	Possible resolution
3000_1 3000_2 3000_3 3000_4 3000_5	An unexpected error occurred during the installation of Dell OpenManage Server Administrator (OMSA) on device name.	Do one of the following: Select the device in the Devices page, and in the device overview pane, select Install / Upgrade OMSA from the Tasks list. Manually install the recommended version of OMSA. To identify the recommended version of OMSA, see the Dell EMC SupportAssist Enterprise Version 1.0 Support Matrix at https://www.dell.com/serviceabilitytools. If the problem persists, contact Dell Technical Support for assistance.
3000_6 3000_9 3000_11	A component that is required for installing Dell OpenManage Server Administrator (OMSA) could not be downloaded.	Ensure that the system has Internet connectivity. Perform the Connectivity Test and ensure that the system has connectivity to the dependent resources. Select the device in the Devices page, and in the device overview pane, select Install / Upgrade OMSA from the Tasks list. If the problem persists, contact Dell Technical Support for assistance.
3000_7	Installation of Dell OpenManage Server Administrator (OMSA) is not supported on the operating system running on device name.	Do one of the following: Select the device in the Devices page, and in the device overview pane, select Install / Upgrade OMSA from the Tasks list. Manually install the recommended version of OMSA. To identify the recommended version of OMSA, see the Dell EMC SupportAssist Enterprise version 1.0 Support Matrix at https://www.dell.com/serviceabilitytools. If the problem persists, contact Dell Technical Support for assistance.
3000_8	An unexpected error occurred during the installation of Dell OpenManage Server Administrator (OMSA) on device name.	Try to repair the SupportAssist Enterprise installation: Open Control Panel. In Programs, click Uninstall a Program. In the Programs and Features window, select Dell SupportAssist and click Change. In the Welcome to Dell SupportAssist Enterprise Installer window, click Next. Click Repair and then click Install. If the problem persists, contact Dell Technical Support for further assistance.
3000_10 3000_12 3000_13 3000_14	An unexpected error occurred during the installation of Dell OpenManage Server Administrator (OMSA) on device name.	Do one of the following: Select the device in the Devices page, and in the device overview pane, select Install / Upgrade OMSA from the Tasks list. Manually install the recommended version of OMSA. To identify the recommended version of OMSA, see the Dell EMC SupportAssist Enterprise version 1.0 Support Matrix at https://www.dell.com/serviceabilitytools. If the problem persists, contact Dell Technical Support for assistance.
3000_15 3000_16 3000_17 3000_22 3000_23 3000_29 3000_47 3000_48 3000_50 3000_56 3000_61	An unexpected error occurred during the installation of Dell OpenManage Server Administrator (OMSA) on device name.	Ensure that the device is reachable and the configured device credentials have Administrator rights, and then do one of the following: Select the device in the Devices page, and in the device overview pane, select Install / Upgrade OMSA from the Tasks list. Manually install the recommended version of OMSA. To identify the recommended version of OMSA, see the Dell EMC SupportAssist Enterprise version 1.0 Support Matrix at https://www.dell.com/serviceabilitytools. If the problem persists, contact Dell Technical Support for assistance.
3000_18	A service required to install Dell OpenManage Server Administrator (OMSA) is either not running or not enabled on device name.	If the device is running Microsoft Windows, ensure that the WMI service is running. If the device is running Linux, ensure that SSH is enabled. For more information, see Other services.
3000_19	A service required to install Dell OpenManage Server Administrator (OMSA) is not running on device name.	Ensure that the WMI service is running on the device. For more information, see Other services.
3000_20 3000_21 3000_24 3000_25 3000_26 3000_27 3000_28 3000_30 3000_31 3000_32 3000_33 3000_34 3000_35 3000_36 3000_37 3000_38 3000_39 3000_40 3000_41 3000_42 3000_43 3000_44 3000_45 3000_46 3000_49 3000_51 3000_54 3000_55 3000_57 3000_58 3000_59	An unexpected error occurred during the installation of Dell OpenManage Server Administrator (OMSA) on device name.	Do one of the following: Select the device in the Devices page, and in the device overview pane, select Install / Upgrade OMSA from the Tasks list. Manually install the recommended version of OMSA. To identify the recommended version of OMSA, see the Dell EMC SupportAssist Enterprise version 1.0 Support Matrix at https://www.dell.com/serviceabilitytools. If the problem persists, contact Dell Technical Support for assistance.
3000_52 3000_53	An unexpected error occurred during the installation of Dell OpenManage Server Administrator (OMSA) on device name.	Ensure that port 22 is open and SSH is enabled on the system, and then do one of the following: Select the device in the Devices page, and in the device overview pane, select Install / Upgrade OMSA from the Tasks list. Manually install the recommended version of OMSA. To identify the recommended version of OMSA, see the Dell EMC SupportAssist Enterprise version 1.0 Support Matrix at https://www.dell.com/serviceabilitytools. If the problem persists, contact Dell Technical Support for assistance.
3000_60	An unexpected error occurred during the installation of Dell OpenManage Server Administrator (OMSA) on device name.	Verify if the device is reachable. Verify if the configured device credentials have Administrator rights. Select the device in the Devices page, and in the device overview pane, select Install / Upgrade OMSA from the Tasks list. Manually install the recommended version of OMSA. To identify the recommended version of OMSA, see the Dell EMC SupportAssist Enterprise version 1.0 Support Matrix at https://www.dell.com/serviceabilitytools. If the problem persists, contact Dell Technical Support for assistance.
3000_62	The time that is allowed for OMSA installation has expired.	Log in to the device and verify if OMSA is installed. If OMSA is not installed, select the device, and in the device overview pane, select Install / Upgrade OMSA from the Tasks list. If the problem persists, contact Dell Technical Support for assistance.
4000_500	This device has generated an unusual number of alerts exceeding the set threshold limit. SupportAssist Enterprise has temporarily placed it under maintenance mode. During this period, SupportAssist Enterprise will not process any alerts from this device.	Ensure that the health of this device is restored for optimal SupportAssist Enterprise operations.
5000_1	SNMP settings of the device could not be configured because of an unexpected error.	You must either try to configure the SNMP settings through the Tasks > Configure SNMP option or manually configure the SNMP settings. For instructions to manually configure the SNMP settings, Manually configuring the alert destination of iDRAC by using the web interface.
5000_2	SNMP settings of the device could not be configured because the integrated Dell Remote Access Controller (iDRAC) does not have the required license that is installed.	Ensure that iDRAC has an Enterprise or Express license installed, and then try to configure the SNMP settings through the Tasks > Configure SNMP option.
5000_3	SNMP settings of the device could not be configured because all configurable fields of the integrated Dell Remote Access Controller (iDRAC) are occupied.	You must manually configure the SNMP settings of the device. For instructions to manually configure the SNMP settings, see Manually configuring the alert destination of iDRAC by using the web interface.
5000_4	SNMP settings of the device could not be configured because the credentials you have entered do not have the required privileges.	Ensure that the credentials have either Administrator or Operator privileges on the integrated Dell Remote Access Controller (iDRAC), and then try to configure the SNMP settings through the Tasks > Configure SNMP option on the device overview pane.
5000_5	SNMP settings of the device could not be configured because an attempt to connect to the integrated Dell Remote Access Controller (iDRAC) was unsuccessful.	Make sure that iDRAC is reachable from the system on which SupportAssist Enterprise is installed, and then try to configure the SNMP settings through the Tasks > Configure SNMP option on the device overview pane.
5000_6	SNMP settings of the device could not be configured because the credentials you have entered are invalid.	Ensure that the credentials are valid, and then try to configure the SNMP settings through the Tasks > Configure SNMP option on the device overview pane. If the problem persists, contact your system administrator for assistance.
5000_7 5000_8	SNMP settings of the device could not be configured because of an unexpected error.	You must manually configure the SNMP settings of the device. For instructions to manually configure the SNMP settings, see Manually configuring the alert destination of iDRAC by using the web interface.
5000_9	SNMP settings of the device could not be configured because the user account does not have the sufficient privileges on the device.	You must manually configure the SNMP settings of the device. For instructions to manually configure the SNMP settings, see Manually configuring the alert destination of a server (Windows) or Manually configuring the alert destination of a server (Linux).
5000_10	SNMP settings of the device could not be configured because the hostname/IP address of the system on which SupportAssist Enterprise is installed was not provided.	If you ran the script file to configure the SNMP settings, ensure that you type the IP address of the system on which SupportAssist Enterprise is installed as an argument.
5000_11	SNMP settings of the device could not be configured because the SNMP service is not installed on the device.	Manually install the SNMP service on the device, and then try to configure the SNMP settings through the Tasks > Configure SNMP option on the device overview pane.
5000_12	SNMP settings of the device could not be configured because SupportAssist Enterprise does not support the operating system running on the device.	For information on the operating systems supported by SupportAssist Enterprise, see the Dell EMC SupportAssist Enterprise Version 1.0 Support Matrix at https://www.dell.com/serviceabilitytools.
5000_13	SNMP settings of the device could not be configured because the SNMP service has not started.	Manually start the SNMP service on the device, and then try to configure the SNMP settings through the Tasks > Configure SNMP option.
5000_14	SNMP settings of the device could not be configured because the WMI service is disabled.	Manually start the WMI service on the device, and then try to configure the SNMP settings through the Tasks > Configure SNMP option on the device overview pane.
5000_15	SupportAssist Enterprise has configured the SNMP settings successfully, but the automated test to verify that the SNMP settings were unsuccessful.	To resolve the issue, verify the network settings and ensure that the SNMP port (162) is open.
6000_01 6000_11 6000_12 6000_13 6000_14 6000_24	SupportAssist Enterprise is unable to clear System Event Log from device name because of a technical error.	To resolve this issue, contact Dell Technical Support for assistance.
6000_02	SupportAssist Enterprise is unable to clear System Event Log from device name because the device is not reachable.	Ensure that the device is reachable from the server running SupportAssist Enterprise and then retry the operation.
6000_03	SupportAssist Enterprise is unable to clear System Event Log from device name because the host name of the device could not be resolved to an IP address.	If the device is a member of a domain, ensure that the host name of the device is added in the DNS server, and then retry the operation.
6000_4 6000_5	SupportAssist Enterprise is unable to clear System Event Log from device name because of an internal error.	To resolve this issue, contact Dell Technical Support for assistance.
6000_6 6000_8 6000_9	SupportAssist Enterprise is unable to clear System Event Log from device name because an attempt to connect to the device is unsuccessful.	Ensure that WMI service is running on the device and then retry the operation.
6000_7 6000_15 6000_19 6000_21 6000_23	SupportAssist Enterprise is unable to clear System Event Log from device name because the credentials of the device are either incorrect or do not have the required privileges.	Ensure that SupportAssist Enterprise is updated with the correct user name and password of the device. Ensure that the user account has administrator or root privileges on the device.
6000_10	SupportAssist Enterprise is unable to clear System Event Log from device name because the credentials of the device do not have the required privileges.	Ensure that the user account has administrator or root privileges on the device and then retry the operation.
6000_16	SupportAssist Enterprise is unable to clear System Event Log from device name because of an unknown error.	To resolve this issue, contact Dell Technical Support for assistance.
6000_17	SupportAssist Enterprise is unable to clear System Event Log from device name because the device does not support this operation.	Not applicable.
6000_18 6000_20 6000_22	SupportAssist Enterprise is unable to clear System Event Log from device name because an attempt to connect to the device is unsuccessful.	Ensure that the SSH service is running on the device and then retry the operation.
SA-0001	SupportAssist Enterprise is unable to import devices because the device count is more than 300.	Ensure that the device count is below 300 and then retry the operation.
SA-0002	SupportAssist Enterprise is unable to import devices because the .csv file is empty.	Ensure that the .csv file is not empty and then retry the operation.
SA-0003	SupportAssist Enterprise is unable to import devices because the .csv file is corrupted.	Ensure that the .csv file is not corrupted and then retry the operation.
SA-0004	SupportAssist Enterprise is unable to import devices because the .csv file is not available at the specified location.	Ensure that the .csv file is available at the specified location and then retry the operation.
SA-0006	SupportAssist Enterprise is unable to import devices because the .csv file is not valid.	Ensure that the .csv file is valid and then retry the operation.
SA-0007	SupportAssist Enterprise is unable to import devices because the imported file does not contain a valid header.	Ensure that the system running SupportAssist Enterprise and the imported file contains a valid header.
SA-0008	The device import operation is canceled.	Not applicable.
SA-0009	SupportAssist Enterprise is unable to import one or more devices because the credentials of the devices were not included in the .csv file.	Ensure that the credentials of the devices are included in the .csv file and then retry the operation.
SA-0011	SupportAssist Enterprise is unable to import devices because the .csv file exists.	Delete the .csv file available at the temporary location: C:\Users\<User Name>\AppData\Local\temp and then retry the operation.
SA-0012	SupportAssist Enterprise is unable to add the devices because the entered host name or IP address, and device type are incorrect.	Retry adding the device with the correct host name or IP address, and device type.
SA-0005	SupportAssist Enterprise is unable to add the device name because an attempt to connect to the device is unsuccessful.	Ensure that both the system running SupportAssist Enterprise and the device you are trying to add are connected to the network, and then retry adding the device.
SA-0010	SupportAssist Enterprise is unable to add the device name because the entered host name or IP address is incorrect.	Retry adding the device with the correct host name or IP address.
SA-0015	SupportAssist Enterprise is unable to add the device name because an unknown error occurred while discovering the device.	Verify the following and then retry adding the device: Ensure that the device is supported by SupportAssist Enterprise. For the list of supported device models, see the Dell EMC SupportAssist Enterprise Version 1.0 Support Matrix at https://www.dell.com/serviceabilitytools. Ensure that the user account has administrator/root privileges.
SA-0020	SupportAssist Enterprise is unable to add the device name because the device is already added.	Not applicable.
SA-0025	SupportAssist Enterprise is unable to add the device name because of an unknown error.	Verify if the device is supported by SupportAssist Enterprise. For the list of supported device models, see the Dell EMC SupportAssist Enterprise Version 1.0 Support Matrix at https://www.dell.com/serviceabilitytools. If the problem persists, contact Dell Technical Support for assistance.
SA-0030	SupportAssist Enterprise is unable to add the device name because the User Name or Password is incorrect.	Verify the device information, ensure that the user account has administrator/root privileges, and then retry adding the device. If the problem persists, contact your network administrator for assistance.
SA-0035	SupportAssist Enterprise is unable to add the device name because the enable password is not provided.	Enter the enable password and then retry adding the device.
SA-0040	SupportAssist Enterprise is unable to add the device name because the Display Name is already in use by another device.	Retry adding the device with any other Display Name.
SA-0045	Identification or cancellation for this device is already in progress.	Not applicable.
SA-0050	SupportAssist Enterprise is unable to add the device name because of an unknown error.	Verify if the device is supported by SupportAssist Enterprise. For the list of supported device models, see the Dell EMC SupportAssist Enterprise Version 1.0 Support Matrix at https://www.dell.com/serviceabilitytools.
SA-0055	SupportAssist Enterprise is unable to add the device name because the device is not supported.	For the list of supported device models, see the Dell EMC SupportAssist Enterprise Version 1.0 Support Matrix at https://www.dell.com/serviceabilitytools.
SA-0060	SupportAssist Enterprise is unable to add the device name because a required file has either been deleted or moved.	Restart the Dell SupportAssist service on the system running SupportAssist Enterprise, and then retry adding the device.
SA-0065	SupportAssist Enterprise is unable to add the device name because the entered credentials do not have superuser privileges.	Enter the credentials that have superuser privileges, and then retry adding the device.
SA-0070	Installation of Dell OpenManage Server Administrator (OMSA) is not supported on this device.	Not applicable.
SA-0075	SupportAssist Enterprise has detected that Dell OpenManage Server Administrator (OMSA) is not installed on the device. Installing OMSA is required to generate alerts for hardware events that occur on the device.	Not applicable.
SA-0080	SupportAssist Enterprise has detected that the Dell OpenManage Server Administrator (OMSA) services are not running on the device.	For optimal SupportAssist Enterprise capability, you must restart the OMSA services.
SA-0085	SupportAssist Enterprise has detected that Dell OpenManage Server Administrator (OMSA) version x.x is installed on the device.	For optimal SupportAssist Enterprise capability, Dell recommends that you upgrade OMSA to version x.x.
SA-0090	SupportAssist Enterprise has detected that Dell OpenManage Server Administrator (OMSA) version x.x is installed on the device.	It is recommended that you download and install OMSA version x.x on the device.
SA-0095	SupportAssist Enterprise is unable to verify the OMSA version installed on the device.	To resolve the issue, see Unable to verify OMSA version.
SA-0100	The recommended version of Dell OpenManage Server Administrator (OMSA) is already installed on the device.	Not applicable.
SA-0105	SupportAssist Enterprise monitors the device through the integrated Dell Remote Access Controller (iDRAC). Therefore, installation or upgrade of Dell OpenManage Server Administrator (OMSA) is not required.	Not applicable.
SA-0110	SupportAssist Enterprise is unable to add the device name because it does not have a valid license.	Ensure that the iDRAC has a valid Enterprise or Express license, and then retry the operation.
SA-0115	SupportAssist Enterprise is unable to add the device name because the operating system is not supported.	Not applicable.
SA-0120	SupportAssist Enterprise is unable to add the device because a required service is disabled on the device name.	Ensure that the required service is running on the device, and then retry adding the device. For information on the required service, see Other services.
SA-0125	SupportAssist Enterprise is unable to add the device name because a response was not received within the predefined time limit.	Try adding the device again. For additional troubleshooting information, see Unable to add device.
SA-0130	SupportAssist Enterprise is unable to add the device name because the SSL encryption level of the device is set to 256 bit or higher.	For troubleshooting steps, see Unable to add device.
SA-0135	SupportAssist Enterprise is unable to add the device name because the device type that you selected is incorrect.	Ensure that you select the correct device type and then try again.
SA-0140	SupportAssist Enterprise is unable to add the device name because a connection to the device was unsuccessful.	Perform the following: Ensure that the required ports are open on the device. For information on the required ports, see the Dell EMC SupportAssist Enterprise Version 1.0 User's Guide at https://www.dell.com/serviceabilitytools. Ensure that you have selected the correct device type. Verify if the device is supported by SupportAssist Enterprise. For the list of supported device models, see the Dell EMC SupportAssist Enterprise Version 1.0 Support Matrix at https://www.dell.com/serviceabilitytools.
SA-0145	SupportAssist Enterprise is unable to add the device name because the device credentials were not provided.	Enter the device credentials and then try again.
SA-0150	SupportAssist Enterprise is unable to add the device name because the device credentials were either not provided or incorrectly provided.	Enter the device credentials. Ensure that the device credentials are correct.
SA-0155	SupportAssist Enterprise is unable to add the device name because it is a Dell Peer Storage or EqualLogic member IP address.	Try adding the device again with the Dell Peer Storage or EqualLogic group IP address.
SA-0160	The IP address that you have entered is a Dell Peer Storage/EqualLogic member IP address.	Ensure that you add the device by using the group IP address.
SA-1005	SupportAssist Enterprise is unable to edit the credentials of the device name because an attempt to connect to the device is unsuccessful.	Ensure that both the system running SupportAssist Enterprise and the device are connected to the network, and then retry the operation.
SA-1010	SupportAssist Enterprise is unable to edit the credentials of the device name because of an unexpected error.	Verify the following and then retry editing the device credentials: Ensure that the required services are running on the device. For information on the required services, see the Online Help. Ensure that the entered credentials have administrator or root privileges.
SA-1015	SupportAssist Enterprise is unable to edit the credentials of the device name because the user name or password is incorrect.	Verify the user name and password, ensure that the user account has administrator/root privileges, and try again. If the problem persists, contact your network administrator for assistance.
SA-1025	SupportAssist Enterprise is unable to edit the credentials of the device name because the entered Display Name it is already in use by another device.	Enter any other Display Name, and then retry editing the device credentials.
SA-1030	SupportAssist Enterprise is unable to edit the device credentials because the entered credentials do not have superuser rights.	Enter the credentials that have superuser rights, and then retry saving the device credentials.
SA-1035	SupportAssist Enterprise is unable to update the device credentials because a required service is disabled on the device.	Ensure that the required services are running on the device, and then retry editing the device credentials. For information on the required services, see Other services.
SA-1040	SupportAssist Enterprise is unable to edit the credentials of the device name because the SSL encryption level of the device is set to 256 bit or higher.	For troubleshooting steps, see Unable to edit device credentials.
SA-0165 SA-1045	SupportAssist Enterprise is unable to edit the credentials of the device because an attempt to connect to the device is unsuccessful.	Perform the following: Ensure that the FTP port is open. Enter the correct device credentials. If the problem persists, contact your network administrator for assistance.
SA-2000	SupportAssist Enterprise is unable to establish connections that are required to auto create cases with Dell Technical Support.	Perform the connectivity test and ensure that the Internet connectivity is successful.
SA-2001 SA-2002 SA-2003 SA-2004	SupportAssist Enterprise is unable to establish connections that are required to auto create cases with Dell Technical Support.	Not applicable.
SA-4015 SA-4020 SA-4025 SA-4030 SA-4035 SA-4040 SA-4045 SA-4050 SA-4055 SA-4060 SA-4065 SA-4070 SA-4071 SA-4072	SupportAssist Enterprise is unable to collect system information from the device name because of an unknown error.	To retry collecting the system information, select the device and click Start Collection. If the problem persists, contact Dell Technical Support for assistance.
SA-4073 SA-4074	SupportAssist Enterprise is unable to package the system information that is collected from the device name because of an unknown error.	To retry collecting the system information, select the device and click Start Collection. If the problem persists, contact Dell Technical Support for assistance.
SA-4075 SA-4080	SupportAssist Enterprise is unable to collect system information from the device name because an attempt to connect to the device is unsuccessful.	Ensure that WMI service is running on the device. To retry collecting the system information, select the device and click Start Collection.
SA-4085 SA-4090	SupportAssist Enterprise is unable to collect system information from the device name because an attempt to connect to the device is unsuccessful.	Ensure that WS-Man service is running on the device. To retry collecting the system information, select the device and click Start Collection. If the problem persists, contact Dell Technical Support for assistance.
SA-4110 SA-4115 SA-4120	SupportAssist Enterprise is unable to collect system information from the device name because an attempt to connect to the device is unsuccessful.	Ensure that SNMP service is running on the device. To retry collecting the system information, select the device and click Start Collection. If the problem persists, contact Dell Technical Support for assistance.
SA-4125 SA-4130	SupportAssist Enterprise is unable to collect system information from the device name because an attempt to connect to the device is unsuccessful.	Ensure that Symbol SDK service is running on the device. To retry collecting the system information, select the device and click Start Collection. If the problem persists, contact Dell Technical Support for assistance.
SA-4135 SA-4140	SupportAssist Enterprise is unable to collect system information from the device name because an attempt to connect to the device is unsuccessful.	Ensure that vSphere SDK service is running on the device. To retry collecting the system information, select the device and click Start Collection. If the problem persists, contact Dell Technical Support for assistance.
SA-4145 SA-4150	SupportAssist Enterprise is unable to collect system information from the device name because an attempt to connect to the device is unsuccessful.	Ensure that REST API service is running on the device. To retry collecting the system information, select the device and click Start Collection. If the problem persists, contact Dell Technical Support for assistance.
SA-4095 SA-4100 SA-4105	SupportAssist Enterprise is unable to collect system information from the device name because an attempt to connect to the device is unsuccessful.	Ensure that the SSH service is running on the device. To retry collecting the system information, select the device and click Start Collection.
SA-4155	SupportAssist Enterprise is unable to collect system information from the device name because the device is not reachable.	Ensure that the device is reachable from the server running SupportAssist Enterprise. To retry collecting the system information, select the device and click Start Collection.
SA-4160	SupportAssist Enterprise is unable to collect system information from the device name because the IP address of the device is invalid.	Ensure that SupportAssist Enterprise is updated with the correct IP address of the device. To retry collecting the system information, select the device and click Start Collection.
SA-4165	SupportAssist Enterprise is unable to collect system information from the `device name` because the download of a certificate file could not be completed successfully.	Verify the firewall and network settings to ensure that download of the certificate file is not blocked. To retry collecting the system information, select the device and click Start Collection.
SA-4170 SA-4175	SupportAssist Enterprise is unable to collect system information from the device name because the credentials of the device are either incorrect or do not have the required privileges.	Ensure that SupportAssist Enterprise is updated with the correct user name and password of the device. Ensure that the user account has administrator or root privileges on the device. To retry collecting the system information, select the device and click Start Collection.
SA-4180	SupportAssist Enterprise is unable to collect system information from the device name because the device is not supported.	For the list of supported device models, see the Dell EMC SupportAssist Enterprise Version 1.0 Support Matrix at https://www.dell.com/serviceabilitytools.
SA-4185	SupportAssist Enterprise is unable to collect system information from the device name because of an attempt to connect to the device is unsuccessful.	Ensure SupportAssist Enterprise is updated with the credentials of a user account that has root privileges. See Configuring sudo access for SupportAssist Enterprise (Linux). To retry collecting the system information, select the device and click Start Collection.
SA-4190	SupportAssist Enterprise is unable to gather system information from the device name because the SSL encryption level of the device is set to 256 bit or higher.	For troubleshooting steps, see Unable to gather system information.
SA-4500	SupportAssist Enterprise is unable to send the collected system information from the device name because the receiving server hosted by Dell is unreachable.	To retry collecting the system information, select the device and click Start Collection. If the problem persists, contact Dell Technical Support for assistance.
SA-4501 SA-4502	SupportAssist Enterprise is unable to collect system information from the device name because of an unknown error.	To retry collecting the system information, select the device and click Start Collection. If the problem persists, contact Dell Technical Support for assistance.
SA-4511 SA-4512 SA-15000 SA-15001 SA-15002	SupportAssist Enterprise is unable to send the collected system information from the device name because of an unknown error.	Perform Network Connectivity Test and ensure that connectivity to the Dell Upload Server is successful. To retry collecting the system information, select the device and click Start Collection.
SA-15011 SA-15012	SupportAssist Enterprise is unable to send the collected system information from the device name because of an unknown error.	Perform Network Connectivity Test and ensure that connectivity to the Dell Upload Server is successful. To retry collecting the system information, select the device and click Start Collection.
SA-4513 SA-15013	SupportAssist Enterprise is unable to send the collected system information from the device name because of an invalid file token.	Perform Network Connectivity Test and ensure that connectivity to the Dell Upload Server is successful. To retry collecting the system information, select the device and click Start Collection. If the problem persists, contact Dell Technical Support for assistance.
SA-4514 SA-15014	SupportAssist Enterprise is unable to send the collected system information from the device name because the collection file is corrupted.	Perform Network Connectivity Test and ensure that connectivity to the Dell Upload Server is successful. To retry collecting the system information, select the device and click Start Collection. If the problem persists, contact Dell Technical Support for assistance.
SA-4521 SA-15021	SupportAssist Enterprise is unable to send the collected system information from the device name because the proxy server is not reachable.	Verify the proxy server settings in SupportAssist Enterprise. Ensure that the proxy server is reachable. To retry collecting the system information, select the device and click Start Collection. If the problem persists, contact your network administrator for assistance.
SA-4522 SA-15022	SupportAssist Enterprise is unable to send the collected system information from the device name because an attempt to connect to proxy server is unsuccessful.	Verify the proxy server settings in SupportAssist Enterprise. Ensure that the proxy server is reachable. To retry collecting the system information, select the device and click Start Collection. If the problem persists, contact your network administrator for assistance.
SA-4523 SA-15023	SupportAssist Enterprise is unable to send the collected system information from the device name because the proxy server user name or password is incorrect.	Ensure that the proxy server user name and password you have entered in SupportAssist Enterprise are correct. To retry collecting the system information, select the device and click Start Collection. If the problem persists, contact your network administrator for assistance.
SA-4524 SA-15024	SupportAssist Enterprise is unable to send the collected system information from the device name because of an unknown error with reaching the proxy server.	Verify the proxy server settings in SupportAssist Enterprise. Ensure that the proxy server is reachable. To retry collecting the system information, select the device and click Start Collection. If the problem persists, contact your network administrator for assistance.
SA-4550	SupportAssist Enterprise is unable to collect system information from the device name because the hard-drive space available on the server where SupportAssist Enterprise is installed has become critically low.	For information about the hard-drive space requirements for a SupportAssist Enterprise environment, see Hardware requirements.
SA-30130	SupportAssist Enterprise has placed the device name in the Staging group because a required verification could not be completed.	To add the device, try to revalidate the device later.
SA-30180	SupportAssist Enterprise has placed the device name in the Staging group because the device does not have required license.	To add the device, ensure that iDRAC Enterprise license is installed on the device, and then revalidate the device.
SA-30260	SupportAssist Enterprise has placed the device name in the Staging group because SupportAssist is not enabled in Enterprise Manager.	To add the device, ensure that SupportAssist Enterprise is enabled in Enterprise Manager, and then revalidate the device.