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SupportAssist Enterprise Version 1.0 User's Guide

PDF

Downloading and viewing a multiple device collection

About this task

You can also view data available in the multiple device collections that you have performed. To view a multiple device collection, you must download the multiple device collection and open the collection by using a web browser.

Steps

  1. Click Collections.
    The Collections page is displayed.
  2. Select a multiple device collection that you want to view.
    Figure 1. Download Collection option
    Download Collection option
    The collection overview pane is displayed.
  3. Click Download Collection.
    You are prompted to open or save the collection file.
  4. Save the collection file.
  5. Extract the multiple device collection .zip file.
  6. Open the folder where you extracted the collection file.
  7. Double-click the index.html file.
    The multiple device configuration viewer opens in a new web browser window. You can view data collected from each device by accessing the device type menu.

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