SupportAssist Enterprise Version 1.0 User's Guide

Migrating to SupportAssist Enterprise (Linux)

If you have SupportAssist for Servers version 1.2 or 1.3 installed, you can migrate to SupportAssist Enterprise.

1. Open the terminal window on the system running the Linux operating system.
2. Browse to the folder where the SupportAssist Enterprise installation package is available.
3. Perform one of the following:
   • Type chmod 744 supportassist_1.x.x.bin and press Enter.
   • Type chmod +x supportassist_1.x.x.bin and press Enter.
4. Type ./supportassist_1.x.x.bin and press Enter.
   NOTE: If you want to upgrade SupportAssist Enterprise silently, type ./supportassist_1.x.x.bin silent and press Enter.
   The Welcome to the SupportAssist Enterprise Installer message is displayed.
5. To continue, type c.
   The SupportAssist Enterprise License Agreement is displayed.
6. Read the license agreement and type y to start the installation.
   After the installation is completed, the SupportAssist Enterprise login page opens in a web browser window.

   NOTE: If the initialization of the Dell SupportAssist Service takes longer than expected, an error message is displayed. If this issue occurs, close the web browser and try accessing SupportAssist Enterprise later. For instructions to access SupportAssist Enterprise, see Opening the SupportAssist Enterprise user interface.

   NOTE: If you are using a Linux terminal emulator such as PuTTY to remotely install SupportAssist Enterprise, the SupportAssist Enterprise login page is not displayed. In such a scenario, you must access the SupportAssist Enterprise login page by using one of the following methods:

   • Log in to a remote system and access the following web address by using a web browser:

     https://<IP address or host name of the server where SupportAssist Enterprise is installed>:5700/SupportAssist

     NOTE: You can access SupportAssist Enterprise from a remote system only if port 5700 is open on the network.
   • Log in to the local system and access the following web address by using a web browser: http://localhost:9099/SupportAssist
7. Type the user name and password of a user with root privileges on the system where SupportAssist Enterprise is installed, and then click Login.
   The Devices page is displayed.