SupportAssist Enterprise Version 1.0 User's Guide

Logging in to SupportAssist Enterprise

1. In the SupportAssist Enterprise login page, type the user name and password in the appropriate fields.
   NOTE: You must provide the user name and password of a user account that is a member of the SupportAssistAdmins or SupportAssistUsers user group. If SupportAssist Enterprise is installed on a Linux operating system, you can also provide the user name and password of a user account that is a member of the root or users user group. For information on the SupportAssist Enterprise user groups, see SupportAssist Enterprise user groups.

   NOTE: If the server where SupportAssist Enterprise is installed is a member of a Windows domain, you must provide the user name in the [Domain\Username] format. For example, MyDomain\MyUsername. You can also use a period [ . ] to indicate the local domain. For example, .\Administrator.
2. Click Login.
   The SupportAssist Enterprise Devices page is displayed.

   NOTE: By default, after 14 minutes of inactivity, a Session Timeout message is displayed. If you want to continue the session, click Renew. If no response is received within a minute, you will be logged out automatically.